Summary

Work experience

• Founder / Coach

  bradosche.com

  2025.03-Current

  (a year)

  Independent coaching and consulting practice applying an Organizational Psychology background to future-focused, solutions-oriented coaching and mentoring. • Founded an independent coaching and consulting practice applying Organizational Psychology training to help clients drive forward-looking growth and change.
• Technical Support Engineer, Global Hardware Support

  Oracle Romania

  2017.09-Current

  (9 years)

  Senior escalation engineer within Oracle Customer Support Services, delivering remote post-sales technical support and solutions to Oracle's global customer base. • Serve as senior escalation engineer and customer advocate for Fortune 500 organizations worldwide running Oracle SPARC, x86, Exadata, Exalogic, ODA, ZDLRA, SuperCluster, InfiniBand, RoCE and OCI - resolving approximately 100 complex hardware, firmware and OS-level incidents per month. • Consistently meet Severity 1 SLAs of 1-4 hour full-service restoration, Severity 2 SLAs of 4-8 hours, and Severity 3 SLAs of 24 hours on mission-critical enterprise systems. • Selected Mentor for Oracle SPARC M7/M8 technologies; trained and developed 24+ engineers in advanced troubleshooting and customer-handling skills. • Fulfilled Knowledge Leader, Cluster Manager and Duty Manager roles, overseeing service continuity and incident coordination across a 50+ engineer support organization. • Authored technical documentation and troubleshooting guides that streamlined diagnostic processes, reducing team workload by approximately 30%. • Acted as customer-facing advocate during critical incidents, translating technical root cause into clear business impact for enterprise stakeholders. • OCI 2025 Certified AI Foundations Associate • NVIDIA AI Infrastructure & Operations Fundamentals (2026)
• Linux System Administrator

  Freelance

  2021.10-2024.02

  (2 years)

  Freelance Linux administration for multiple clients within an ITIL-aligned, ticket-based service model, including design of a centralized knowledge management system. • Delivered Linux systems administration for 5 clients across roughly 20 servers within an ITIL-aligned, ticket-based service model. • Administered and secured Linux infrastructure, implementing backup and disaster recovery solutions to protect client production environments. • Managed Apache and Nginx web servers, including reverse proxy configuration and performance tuning. • Deployed Linux-based VPN solutions and Docker environments for client infrastructure. • Designed and maintained a centralized knowledge management system used across the client base.
• System Administrator

  Try Grup

  2015.10-2020.06

  (5 years)

  Cloud migration project for email and file servers that evolved into an ongoing managed-services contract. • Led migration of email and file servers from on-premise infrastructure to the cloud for Try Grup. • Converted the migration engagement into an ongoing monthly subscription contract, providing maintenance, housekeeping and account administration services for 4+ years. • Authored handover documentation and delivered training to support a smooth transition at contract close.
• System Software Engineer / Customer Service Representative

  Appsbroker consulting

  2015.05-2015.09

  (5 months)

  Large-scale migration of approximately 500,000 corporate accounts (client: G4S) to Google Workspace. • Contributed to the large-scale migration of approximately 500,000 corporate accounts from on-premise systems to Google Workspace for client G4S. • Diagnosed migration tool issues in direct collaboration with Google engineering support. • Automated migration workflows using GAM CLI, GAMMO and GAMME, accelerating account cutover. • Delivered Level 3 (Expert) post-migration support to enterprise end users.
• Application Support Engineer

  SCC Services

  2013.06-2015.05

  (2 years)

  Service transition project between HCL Technologies and SCC Services for client CMS Law. • Served as key contributor to the service transition project between HCL Technologies and SCC Services for client CMS Law. • Authored and standardized technical documentation during the service handover process. • Owned support for HP Autonomy Interwoven iManage EDMS (3-tier architecture:MSSQL, NAS, tape backup). • Managed encryption and data security using Intel McAfee ePolicy Orchestrator. • Acted as primary technical liaison between the Service Desk, Infrastructure teams and application vendors.
• Service Desk Analyst

  SCC Services Romania

  2010.10-2011.08

  (a year)

  English-language hardware fault support delivered via phone and ticketing systems. • Delivered English-language hardware support via phone and ticketing systems for enterprise customers. • Supported field engineers by interpreting technical diagrams and diagnostic workflows. • Contributed to technical knowledge repositories and standardized documentation. ADDITIONAL BACKGROUND Beyond the roles above, professional background also includes 2 years in warehouse management, 2 years in sales (B2B, B2C, live and online auctions), and a 3-year ICT internship during high school.

Educational experience

• Univ. Alexandru Ioan Cuza, Iasi

  Organizational Psychology

  2015.10-2017.07

  (2 years)

  Final paper on Burnout in multinational companies
• Univ. Alexandru Ioan Cuza, Iasi

  Business Administration

  2007.10-2010.10

  (3 years)

  Final paper on Supply chain strategies for online companies
• National College A.T. Laurian

  Certificate of Occupational Proficiency, IT

  2002.09-2006.06

  (4 years)

  Highschool studies

Languages