Work experience

• Customer Support

  SIT SRL

  2016.01-Current

  (10 years)

  - Interaction with our clients by telephone or electronically - Contacting, listening and negotiation with our clients in order to respect their contracts - Sending text messages, emails and letters - Informing the client about legal details, contract terms - Identifying the problem and offering a solution in a short time - Collecting information in order to have an overview on the situation - Organizing tasks in a productive manner and understanding the emergencies, prioritizing our daily activity - Analyse situations and suggest improvements, quality analysis of the project, documentation and respect the deadline - Communication with the customer about the product or the project status - Search the idea in accordance with regulatory obligations regarding the products - High attention to details and accuracy despite deadline pressure - Specialized counselling and customer guidance for optimal funding solution - Working in english and italian - Taking appropriate measures to protect customers from recalled or unsafe products - Search for opportunities for improvement - Analysis of quality and problems related to the process, as well as recommendations for improvement - Communication with clients, keeping notes and documentation on such communication. - Building positive relationships with customers through effective service can result in repeat business, referrals, and positive feedback
• Sales Consultant

  S.C BLUDATA SRL

  2009.01-2015.01

  (6 years)

  - Collecting, validating and archiving the data for our customer - Contacting potential clients and presenting the offers - Sales of mobile phone services - Recording details of comments and appointments - Delivering emails, text messages, faxes - Responding promptly to customer and resolve customer complains - Verifying and updating internal template - Supervising and checking the client to ensure accuracy and quality service - Strong customer relationship management skills with ability to interact at all levels - Validating data following the processes linked to the activity and reporting the results - Daily reporting to the Team Lead regarding the internal priority - Supervising and checking the clients to ensure accuracy and quality
• Customer Support

  Secur Venice, Italia

  2006.01-2009.01

  (3 years)

  - Maintain high standards of customer service by responding to customer inquiries promptly, resolving complaints efficiently, and providing accurate and helpful information - Support booking a taxi through various channels, including phone calls, mobile apps, or hailing one on the street, website or third-party platforms - Support customers about payment for the taxi service either at the end of the journey, payment methods may include cash, credit/debit cards, mobile wallets, or contactless payments - Providing feedback and reviews about their experience with the taxi service. This feedback helps taxi companies assess and improve their service quality - Promotion offer additional services such as airport transfers, corporate accounts, wheelchair-accessible vehicles, or parcel delivery services to cater to specific customer needs - Assistance for a positive and qualitative experience for passengers’ taxi with good attitude, promptness, accuracy - Fast communication, problem-solving, and teamwork - Hight volume of work, productivity achieved, deadline and target accomplish
• Customer Support

  Intersoc SPA

  2004.01-2006.01

  (2 years)

  -Interaction with our clients by telephone or electronically - Contacting, listening and negotiation with our clients in order to respect their contracts - Sending text messages, emails and letters - Prioritizing urgent issues while balancing multiple task - Effective communication, both verbal and written, is essential for interacting with customers, colleagues, and supervisors - Clear and concise communication helps ensure that information is conveyed accurately and understood by all parties. - Assist customers and address their inquiries, concerns, and issues promptly and professionally - A strong customer service orientation with empathy, active listening, and a commitment to resolving problems to the customer's satisfaction - The ability to analyze problems, identify root causes, and develop effective solutions is critical for providing high-quality service and ensuring customer satisfaction
• Customer Support

  FASTSOFT SRL, Italia

  2001.01-2004.01

  (3 years)

  - Identifying the problem and offering a solution in a short time - Collecting information from the clients in order to have an overview on the situation - Responding promptly to customer and resolve customer complains - Requiring to adapt quickly to changing circumstances and handle high call volumes or difficult situations with resilience and composure - Focusing, collaboration with colleagues, supervisors, and other departments is often necessary for resolving complex issues, sharing knowledge, and improving processes - Handling multiple tasks, prioritize incoming calls or inquiries based on urgency and importance, and meet service level agreements (SLAs) or other performance metrics - Constant interaction with customers over the phone helps improve verbal communication skills, including clarity, tone modulation, and active listening
• Sales Consultant

  BOLERO SRL

  1999.01-2001.01

  (2 years)

  - Contacting potential clients and presenting the offers - Recording details of comments and appointments - Delivering emails, text messages, faxes - Responding promptly to customer and resolve customer complains - A strong customer service orientation involves empathy, active listening, and a commitment to resolving problems to the customer's satisfaction. - Prioritizing tasks based on urgency and importance, ensuring that critical issues are addressed promptly while managing ongoing responsibilities such as documentation and follow-up
• Marketing / Production Management Consultant

  CONEX SPA

  1996.01-1999.01

  (3 years)

  - Setting contact with clients - Analyze files in the forced execution stage - Activity reports requested by the direct manager - Proposing methods to make work activity more efficient - Customer service, handle various inquiries and issues - A strong customer service orientation involves empathy, active listening, and a commitment to resolving problems to the customer's satisfaction. - PrioritizIng tasks based on urgency and importance, ensuring that critical issues are addressed promptly

Educational experience

• University Al. I.

  Economics

  2005.09-2010.09

  (5 years)

  Y
• High School G.Moisil

  Economie

  2002.08-2004.10

  (2 years)

  Y

Languages