Summary

Work experience

• Technical Support Engineer Windows Device and Deployment

  Microsoft

  2021.06-Current

  (5 years)

  - to analyze and interpret data captures to resolve customer issues in production environment - to create and maintain incident management requests to product group/engineering group - to identify requests that require escalation (either technically or strategically) - to scope a customer’s issue by collecting the relevant facts and investigate the problem - to perform own research or involving other teams as to get solved the issues - to trace logs and to analyze logs relevant for troubleshooting and solving different topic - to troubleshoot and solve customer technical issues Show less
• Technical Support Engineer Skype and Teams

  Microsoft

  2020.03-2021.06

  (a year)
• IT Analyst with German

  Novartis

  2018.02-2019.08

  (2 years)

  - to understand business and technology needs - to provide technical support to functional and operational applications - to install computer hardware, software, systems, networks, printers - to configure computer hardware, software, systems, networks, printers - to solve accounts and passwords issues - to set up accounts for different applications - to determine problems, troubleshoot and advise users - to ensure that tickets are resolved within the agreed Service Level Agreement Show less
• Tour Guide with German

  Karpaten Turism

  2013.04-2019.08

  (6 years)
• PMO with German

  IBM

  2016.09-2017.09

  (a year)
• Technical Support with German

  Vodafone Romania Technologies - VSSR (Vodafone Shared Services Romania)

  2015.03-2016.08

  (a year)

  - to enhance knowledge and operate support tools and technologies - to determine problems, troubleshoot and advice users - to process and to send IT reports - to execute service requests, setting up Outlook accounts as per the SLA - to manage the entire service request process ensuring adherence to SLA - to communicate response times for dispatched tickets to the customers - to escalate to the right management level when thresholds are breached - to track the progress of owned tickets during entire lifecycle - to ensure that tickets are resolved within the agreed Service Level Agreement - to analyze problems and contribute to technical solutions - to ensure following of processes and implement new process Show less
• Senior Process Associate - Accounts Payable with German

  GENPACT

  2013.09-2014.09

  (a year)
• Senior Expert CMDM (Central Master Data Management) with German

  OMV

  2012.04-2013.03

  (a year)
• Office Assistant

  IBT Rom

  2011.05-2011.11

  (7 months)
• Procurement Assistant

  Huawei Technologies

  2010.06-2010.11

  (6 months)
• Office Manager

  METAL YAPI

  2010.01-2010.05

  (5 months)
• Assistant Manager

  Heberger System-Bau GmbH

  2006.06-2009.12

  (4 years)

Educational experience

• Universitatea „Spiru Haret” din București

  Licentiate degree, Foreign Languages, Literatures, and Linguistics

  Foreign Languages and Literature
• University of Bucharest

  Licentiate degree, Foreign Languages and Literatures, General

  Foreign Languages and Literature
• National College of Foreign Languages

  Bachelor's degree, Foreign Languages

  Foreign Languages and Literature

Languages