Work experience

• Overseas Customer Service Training & Management

  TEMU (Shanghai Xunmeng InformationTechnology Co., Ltd.)

  2024.07-2025.08

  (a year)

  • Lead overseas customer service training teams across Romania and Philippines, coordinating local and regional trainers and supporting large customer-service teams. • Design and deliver programs aligned with corporate standards, strenghtening quality and compliance. • Implement KPI tracking (CSAT, AHT, QA) and prepare performance dashboards for leadership review. • Collaborate with QA and operations departments to enhance workflow efficiency and customer satisfaction.
• English Language Teacher & Teacher Trainer

  Encourage English International School

  2022.07-2024.06

  (2 years)

  • Designed and delivered EFL and IELTS curricula; facilitated workshops for teachers on methodology and digital learning tools. • Enhanced instructional quality and learner engagement through data-driven lesson planning and evaluation.
• Foreign Administration Manager / TESOL trainer

  Domino Training Center

  2021.06-2022.07

  (a year)

  • Managed academic operations and administrative functions ensuring compliance with institutional policies • Delivered TESOL certification training and mentored new educators in classroom management and lesson design.
• English Language Teacher & Teacher Trainer

  Encourage English International School

  2019.10-2021.05

  (2 years)

  • Designed and delivered EFL and IELTS curricula; facilitated workshops for teachers on methodology and digital learning tools. • Enhanced instructional quality and learner engagement through data-driven lesson planning and evaluation.
• English Teacher/Instructor

  Tutor ABC

  2017.02-2021.05

  (4 years)

  (Remote/Freelancer) • Delivered interactive online English lessons to students across diferent proficiency levels using digital platforms • Monitored student progress, provided personlized feedback and adapted lesson plans to individual learning needs. • Designed supplementary materials and homerwork to reinforce classroom learning and support exam preparation.
• Volunteer ANDCTR

  yndy - evs project

  2017.10-2017.12

  (3 months)

  • Developed non-formal education activities focused on hygiene and recycling for refugee children • Created digital content including website pages, monthly e-magazines, and social media materials to promote project activities • Organised activities and collaborated with local schools and partners to support community outreach
• Economist / Consultant in commerce and marketing

  Changning Dekang Biotechnology SRL

  2014.09-2017.09

  (3 years)

  • Supported sales and trade operations across multiple European markets, coordinating logistics and supplier relations. • Contributed to strategic planning, market analysis, and process improvements in distribution and client relations.
• Sales Manager

  Connectingu2 SRL

  2013.07-2014.09

  (a year)

  • Led a team of 12 sales representatives, providing coaching, mentoring, and performance management • Set sales quotas, created sales plans, and analyzed daily KPIs • Prepared daily, weekly, and monthly sales reports for leadership • Managed customer contracts for O2 telecom services.
• Assistant General Manager

  SC LIDER PLUS SRL

  2012.11-2013.07

  (9 months)

  • Oversaw daily business operations, logistics, budgeting, and staf coordination • Managed warehouse operations (4 staf) and fleet logistics (4 drivers) • Handled client order, invoicing, stock management, and supplier communication • Analyzed financial and operational data to improve efficiency
• Sales Manager

  Kiosk LTD

  2011.11-2012.11

  (a year)

  • Managed a multiple retail kiosks in major shopping centers, supervising sales operations. • Oversaw inventory supply, documentation, and reporting to headquarters. • Supervised sales agents and ensured achievement of sales targets. • Atracted customers, organized product displays, and maximized sales opportunities.

Educational experience

• Dimitrie Cantemir University, Bucharest

  Economic Sciences

  2007.01-2011.01

  (4 years)

  BA in Economic Sciences

Certificates