Summary

Work experience

• Lead Technical Support Engineer

  DocuSign

  2022.01-Current

  (4 years)

  Responsibility including: - Advanced troubleshooting of custom workflows, product errors and platform performance. - Met and exceeded operational and customer support experience metrics targets - Supporting internal/external inquiries on existing/new features, account setting, configurations, DocuSign eSignature, partner integrations. - Serve as an on-call escalation point on a rotating schedule - Create and monitor platform/product issues or bugs in Jira - Collaborating with internal teams to execute projects that make team operations more efficient - Release management - Account migration specialist Show less
• Senior Support Engineer L3

  OpenBet

  2021.09-2022.01

  (5 months)
• Senior Support Engineer L3

  SG - Digital

  2021.07-2021.09

  (3 months)
• Software Support Engineer L2

  SG - Digital

  2020.02-2021.07

  (a year)
• Software Support Engineer L1

  SG - Digital

  2018.05-2020.02

  (2 years)

  Supporting and Maintaining worldwide betting software system. Responsibility including: - Working on-site with Sportsbet.com.au - Participating in the queue management and coordination process - Investigating product related issue both for particular customers and common trends that may arise - Identifying issues - Analysing and resolving live bugs - Troubleshooting and bug fixing - Participanting in weekend on-call roster
• Software Engineer

  Ray Business Technologies Pvt Ltd (A CMMI Level 3 Company)

  2018.01-2018.04

  (4 months)

  Full stack .net developer. Skills: asp.net MVC, Web API, C#, Entity framework, Kentico CMS, MS SQL, IIS, HTML5, CSS3, Javascript, JQuery, Bootstrap.
• Academic Tutor

  Melbourne Institute of Technology

  2016.06-2017.12

  (2 years)

  IT tutor for Programming 1, 2 in Java, Database Management System (Mysql), WWW Technology (PHP & Mysql)
• Academic Tutor

  Australian Technical & Management College (ATMC)

  2015.03-2017.11

  (3 years)

  IT tutor for Programming 1, 2 in Java, Database Management System (Mysql), Web Page and Multi-Media Design (HTML5 + CSS3), Introduction to Multi-Media (Gimp), WWW Technology (PHP & Mysql)

Educational experience

• Swinburne University of Technology

  Bachelor of Computing, Software, D
• Federation University Australia

  Master of Information Technology, Computer Software Engineering, HD

Languages