Ben's Resume

Ben

Project Coordinator

Male

30 y/o

Pre-sales technical support/Customer Success/Key Account Sales/After-sales technical support/Account Manager

Live in Australia

Nationality Australia

Summary

• Native English speaker (Australian citizen) with fluent Mandarin, able to independently handle business communication and technical discussion in both languages • Bachelor of Computer Science (Software Engineering), able to understand technical products and solutions and discuss requirements directly with R&D teams • 3+ years of B2B client project coordination, independently owning the full cycle of client liaison, supplier communication and project delivery, skilled at translating technical solutions into language clients can understand, familiar with the commercial and delivery flow of technical B2B projects • Lived and worked in Australia long-term, familiar with how overseas companies operate and do business, strong in cross-cultural communication, able to bridge Chinese teams and overseas clients • Relocating to Shanghai permanently, with degree and police clearance already apostilled for the work permit application, available to start at short notice

Work experience

Project Coordinator
Hyjack
2025.01-Current
(2 years)
• Principal contact for mining and aviation clients, responsible for technical communication and regular updates on project progress • Coordinate resource allocation and scheduling across multiple concurrent projects to ensure delivery within agreed deadlines • Own the full parts procurement process, requesting and comparing quotations from domestic and overseas suppliers, placing orders and tracking delivery • Prepare the compliance documentation required for equipment testing and certification, working to strict industry requirements • Coordinate equipment inspection and fault diagnosis, and explain technical findings and proposed solutions to clients
Project Coordinator
FDA Technology
2023.01-2024.12
(2 years)
• Independently coordinated client IT projects across the full cycle, from needs assessment through to delivery and follow up • Assessed client requirements and procured the equipment and components needed, maintaining accurate job records and technical documentation • Acted as the client's main point of contact by phone, email and on-site, explaining software, network and hardware solutions in plain language to clients without a technical background • Organised on-site installations and service visits, coordinating timing and access to minimise disruption to client operations • Followed up with clients after delivery to check the solution was working and keep the working relationship going long term

Educational experience

Edith Cowan University
Computer Science (Software Engineering)
2019.01-2022.12
(4 years)
• Core coursework: databases, systems analysis, data structures, software project management • Final-year project: core member of a small team delivering an AI mobile application, contributing to requirements analysis, code implementation and project coordination