Work experience

• Technical Support Engineer

  Stevens Water Monitoring Systems, Inc.

  2024.10-Current

  (2 years)
• Content Writer

  Self-Employed

  2018.01-2021.10

  (4 years)

  I designed, wrote, and self-published third party game content for the Dungeons & Dragons tabletop role playing game under the name ItsADnDMonsterNow. You can find my work on reddit at https://reddit.com/r/ItsADnDMonsterNow, and on Patreon at https://patreon.com/ItsADnDMonsterNow.
• Virtual Support Technician

  Kaiser Permanente

  2017.04-2017.12

  (9 months)
• IT Support Specialist

  Wargaming.net

  2014.04-2017.02

  (3 years)

  • Acknowledged, logged, and corrected desktop support issues reported by users including: ○ Hardware and software troubleshooting for both Windows and Mac OSX machines ○ Development issues concerning software IDEs and version management software ○ New PC and/or hardware requests • Managed and maintained office server infrastructure, including Active Directory, Exchange and webmail, file servers, network license servers, VPN access, and patch port allocation • Took lead in tracking and managing software licensing needs for over 120 developers, artists, QA personnel, and admin staff • Built and configured network license server managing multiple software titles, providing floating network licenses for several locations across the company • Proposed, installed, configured and managed network storage expansion solution for pre-existing infrastructure • Assessed hardware and software needs for current and prospective employees, then researched and proposed complete solutions based on those assessments • Performed all duties in fast-paced environment, allowing developers and artists to produce software releases in accordance with strict deadlines Show less
• Associate System Administrator

  HaloSource

  2011.05-2014.04

  (3 years)

  • Monitored and addressed incoming IT support requests • Added, removed, and modified user accounts and mailboxes in Active Directory and Microsoft Exchange • Performed essential maintenance and upkeep of local server and network infrastructure • Demonstrated responsibility and dependability as an integral part of the planning and implementation of multiple key server and network changes and upgrades • Leveraged strong data visualization and design skills to produce clear and digestible data and configuration documents, presenting vital layout and configuration information at-a-glance • Used keen sense of design and logical reasoning, combined with computer graphics expertise to plan and coordinate large-scale office move project • Addressed, logged and communicated shipping, supply and facilities needs for main office, supporting over 100 people. Show less
• Advanced Computer Repair Technician

  Geek Squad

  2009.07-2012.03

  (3 years)
• Computer Repair Technician

  Circuit City

  2006.09-2009.04

  (3 years)

Educational experience

• Portland State University

  Bachelor of Science - BS, Electrical and Electronics Engineering
• Cascadia Community College

  Associate of Arts and Sciences (AAS), Business & Information Technology

  ○ computer hardware courses, including theory, design, and troubleshooting/repair of client and server machines ○ studied all major operating systems, including Windows, Mac OS, Linux, and Unix ○ worked with different types of client-server environments, including designing, installing, and troubleshooting server solutions, both physical and virtual ○ immersed in environments with the most common kinds of network infrastructure configurations, and was exposed to multiple kinds of enterprise network topologies • Also studied a number of programming and scripting languages: ○ C#, Java, and Python ○ web languages such as Javascript, CSS, and HTML • Background coursework included Physics and Calculus
• Snohomish High School

Languages