Work experience

• Online English Teacher

  School for Pioneers

  2021.06-2024.10

  (3 years)

  Teaching English to Sri Lankan students from primary age to university level.
• Customer Service and Sales Representative

  Farmo

  2022.01-2023.01

  (a year)

  - Answer customer calls and emails to resolve customer issues. - Answer potential customer queries and recommend suitable product fittings. - Build and foster genuine long-term relationships with customers. - Process customer repairs with strong attention to detail and effective communication - Manage the CRM system. Product Knowledge - Become an expert across Farmo products, applications and data readings. - Familiar with product functionality to be able to educate and demonstrate to customers Marketing - Design and send email marketing to email list. - Film and edit tiktoks and instagram reels for business page. - Reply to comments and queries on social media posts.
• Sales

  Retail, Furla Emporium Melbourne

  2020.01-2021.01

  (a year)

  - Create positive experiences for customers in store showcasing Furla merchandise and driving conversion resulting in sales - Drive sales through a variety of measures including average sale, multi-sale rate and category contribution - Achieve personal sales targets and personal sales statistic targets - Adhere to the systems in place to control the loss of revenue due to theft, poor administration, error and waste at store level Customer Care & CRM - Welcome all customers ensuring a positive experience - Build and foster genuine long-term relationships with our customers - Process customer repairs with strong attention to detail and effective communication - Assist/Support the resolution of any customer issues or complaints - Actively contribute to the CRM system and meet CRM signup targets Product Knowledge - Become an expert across Furla Products, Colours, Categories and Seasonal Collections - Familiar with product functionality to be able to educate and demonstrate to customers Visual Merchandising & Store Presentation - Contribute to the store upkeep to ensure it presents beautifully and in-line with our VM Guidelines - Continuously ensure product presentation standards are maintained at all times - Ensure reserves are orderly and maintained to protect the product and enable efficient stock management - Ensure stationary & packing is well ordered and maintained, and utilised to standards - Consistently seek process improvements and implement best market practice Operational - Communicate honestly and professionally with internal and external parties at all times - Actively promote and maintain harmonious working relationships with all Furla colleagues - Respond to and action all head office correspondence in line with company expectations - Investigate and report on any occurrences outside normal events - Attend training sessions/meetings organised by head office - Ensure all administrative duties at store level are carried out in line with company expectations - Ensure efficient completion of store operations - Adhere to effective OH&S standards

Educational experience

• Victoria University Secondary College

  N/A

  2019.02-2020.12

  (2 years)

  My high school diploma was attained from this establishment.

Languages