Summary

Work experience

• Senior Technical Support Engineer

  Splunk

  2022.11-Current

  (4 years)
• Technical Support Engineer

  Splunk

  2019.10-2022.10

  (3 years)
• Compute Provisioning Support Technician

  IBM

  2018.12-2019.10

  (a year)

  This position focused on fixing deployment automation and helping customers receive their orders on time  Intercept escalations from a global staff of ~1,000+ datacenter technicians, primarily to repair failed deployment scripts and services. In this role I handled between 500 - 1,000 issues a month.  Work with upline admin and development teams to further troubleshoot, and code-fix broken automation - this included deep-dive investigations into prior week escalations to detect and report on failure trends.
• Data Center Technician

  IBM

  2016.07-2018.11

  (2 years)

  This position focused on data center infrastructure maintenance, building and troubleshooting server hardware for customer orders, and customer support.
• Night Auditor

  Candlewood Suites® Hotels

  2016.04-2016.06

  (3 months)
• Parts and Distribution

  Volkswagen of America, Inc

  2015.08-2016.03

  (8 months)

   Stock and Organization of Warehouse  Stock and Organization of Floor Products  Knowledge of VW Parts
• Installation Service Technician

  MasTec Advanced Technologies

  2014.08-2015.08

  (a year)
• Night Auditor

  Comfort Inn

  2013.08-2014.07

  (a year)

  Front Desk Management and Night Audit.
• Game Advisor

  GameStop

  2011.09-2013.09

  (2 years)

  Organization and upkeep of store appearance Keep updated knowledge on video game releases Engaging with customers to determine their needs and make suggestions Working the cash register to process the customers’ transactions efficiently
• Music Director, DJ

  KLPI

  2009.09-2012.02

  (2 years)

  Reviewed incoming music including Country, Hip-Hop, and Mainstream Kept consistent contact with promoters and record labels Delegated to a staff to assist with music reviews Charted weekly for Top 200 and Specialty Shows Suggested music for specific rotations from reviews On-air voice and board work Held a weekly day show meant for requests and monitoring music Held multiple specialty shows across multiple genres Held a weekly two hour talk show Involved in general upkeep of station hardware
• Sales Associate

  Bath & Body Works

  2010.06-2011.08

  (a year)

  Organization and upkeep of store appearance Kept up-to-date knowledge on all products Engagement with customer to determine their needs and make suggestions Organization and upkeep of backroom stock Working the cash register to process the customers’ transactions efficiently Kept up-to-date knowledge of tactics for engaging customers and determining their needs
• Wait Staff, Kitchen Staff

  Pinecrest Country Club

  2008.03-2010.06

  (2 years)

  Waited tables during restaurant hours Bar tended for parties and during restaurant hours Set up and broke down parties Cooked on the line in the kitchen Washed dishes Cooked for the cabana at the pool

Educational experience

• Louisiana Tech University

  None, Computer Science, Physics

  Intention to complete.
• Pine Tree High School

  Diploma

Languages