SUMMARYI am currently helping for an independent, nonprofit biomedical research institution specialized in providing laboratory mice services for scientific research seeking for a technical sales specialist to join their team in China.The Technical Sales Specialist will report to the Commercial Leader in China and is responsible for driving sales growth and building customer relationships across China vis-a-vis understanding their needs and expectations. Day-to-day tasks include building client relationships, providing technical support, raising awareness for portfolio, and delivering technical presentations (live or virtual).RESPONSIBILITIESCustomer SupportProvide technical support to researchers and distributor partner(s) by answering customers' technical questions about the company's products and applications (via phone, email, remote, or on-site).Assist customers in troubleshooting technical issues with experiments (i.e. strain selection based on genetics and phenotype), provide solutions and ensure concerns are resolved satisfactorily to maintain high levels of customer satisfaction. Document all customer issues in CRM system.Master and deliver product presentations in the field or virtually with support from the commercial team, including education and resources supporting mouse-based research.Travel to customer sites or customer-facing events and assist in providing product and educational specific presentations with expertise to improve researchers’ technical competence, as needed (no more than 1/ quarter).Sales SupportAssist with sales activities to visit customers, help identify customer needs, and provide technical support to promote sales and use of mouse models and related services. This support includes development of sales support materials, development of sales and customer training programs, and all other sales support related projects as assigned.Develop or edit scientific literature including white papers, model overviews, fliers/handouts, web articles and literature reviews, as needed.Work with the Commercial Leader who will identify key account targets to approach and build long standing relationships to address their unique needs as part of the China strategic annual plans.Become knowledgeable of accounts and alert management to any potential concerns.Collaborate closely with the team to relay customer issues and propose improvements.Marketing & Product SupportAssist the team with product launches, technical promotions, and participate in technical seminars and exhibitions.Regularly update internal and external product documents to accurately reflect product information and technical specifications.Support new product development and improvement based on market feedback and provide user experience reports.Track and analyze trends in customer technical issues and propose continuous improvement suggestions.Provide team with timely reports on recommendations, insights (based on customer feedback), and concerns that can aid product performance and/or customer experience improvements.Complete training as identified by businessDURATIONPermanent, full-timeLOCATIONBeijingABOUT PLANET PHARMAPlanet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering.Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing.We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.www.planet-pharma.comABOUT PLANET PHARMAPlanet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering.Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing.We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.www.planet-pharma.comTO APPLYPlease click ‘apply’ or contact Steven Fan (Recruiter, APAC) at Planet Pharma for more information:T: : +61 370427282Linkedin: https://www.linkedin.com/in/steven-fan-38a394128/

QUALIFICATIONSPhD or master's degree with 4+ years' experience in biotechnology, life sciences, molecular biology, biochemistry, or related fields.Laboratory experience and technical background, with a preference for mouse genetics, will be considered.Strong customer service and communication skills, able to efficiently solve problems and provide technical support.Research experience in cancer, immunology, autoimmunity/inflammation, neurobiology, or metabolic disease is an asset.Ability to work under pressure and handle multiple tasks.Team player with cross-department communication skills.Excellent scientific presentation skills.Strong problem-solving skills.Ability to travel up to 25%.Self-driven and capable of working independently in a remote environment.Exceptional written and verbal communication skills and customer service abilities to engage clients effectively.Experience providing technical support and explaining technical solutions to various audiences.Fluency in English and Mandarin