岗位职责 一、客户开发 1、通过电话、邮件、展会、拜访、LinkedIn/外贸工具等多种渠道，主动寻找外贸公司、工厂、跨境电商卖家等目标客户。 2、根据公司东南亚航线及产品（整箱/拼箱/空运/铁路/FBA头程/DDP/DDU）进行针对性开发。 3、开发和维护同行客户，获取指定货、package货等合作机会。 二、销售过程管理 1、为客户提供准确的运费报价、船期/航班信息及物流解决方案。 2、协助客户完成订舱、拖车、报关、单证核对（提单、舱单、VGM等）等流程，必要时与操作客服协同，及时处理异常时间，提升客户满意度。 三、客户维护与回款 1、定期回访核心客户，挖掘新的业务增长点（如开发新航线、增加货量）。 2、负责应收账款的催收，确保账期内回款，控制坏账风险。 四、市场信息反馈 1、收集市场运价波动、船司/航司政策、竞争对手动态，反馈给公司产品部。 2、参与公司每周/月销售会议，分享成功案例与市场趋势 Proactively target prospective clients including foreign trade companies, manufacturers and cross-border e-commerce sellers via telephone, email, exhibitions, client visits, LinkedIn and other foreign trade tools. Conduct targeted business development focusing on the company’s Southeast Asia routes and services (FCL, LCL, air freight, rail transport, FBA first leg, DDP, DDU). Develop and maintain agent customers to secure cooperation opportunities such as nominated cargo and package shipments. II. Sales Process Management Provide customers with accurate freight quotations, sailing/flight schedules and tailored logistics solutions. Assist customers with booking, trucking, customs clearance and document verification (B/L, manifest, VGM, etc.). Coordinate with operations & customer service teams when necessary, handle shipment exceptions promptly and improve customer satisfaction. III. Customer Retention & Payment Collection Conduct regular follow-ups with key customers to explore new business growth opportunities (e.g. developing new shipping lanes, increasing cargo volume). Take charge of accounts receivable collection, ensure payment is received within credit terms and control bad debt risks. IV. Market Intelligence Feedback Track freight rate fluctuations, policies of shipping/airlines carriers and competitor activities, and feed relevant information back to the Product Department. Attend weekly/monthly company sales meetings to share successful cases and market trends.

1、大专及以上，国际贸易、物流管理、商务英语、市场营销等相关专业优先。 2、3年以上经验，有稳定客户资源或团队管理经验 3、熟悉海运（整箱/拼箱）、多式联运等运输方式的操作流程。 4、了解Incoterms、海关编码基础、报关所需单证（发票、箱单、合同、申报要素等）。 5、能看懂并解释海运提单（MBL/HBL）的关键条款，了解电放、SWB、正本提单区别。 6、熟练使用Office（Excel报价、PPT方案）、货运系统（如CargoWare、FMS）等工具 7、优秀的沟通谈判能力，良好的服务意识，有团队合作精神 College diploma or above. Majors in International Trade, Logistics Management, Business English, Marketing and other related disciplines are preferred. Minimum 3 years of relevant working experience; candidates with stable customer resources or team management experience are preferred. Familiar with operational procedures of ocean freight (FCL/LCL) and multimodal transport. Basic knowledge of Incoterms, HS Codes, and customs declaration documents (commercial invoice, packing list, sales contract, declaration elements, etc.). Able to read and interpret key clauses of ocean B/L (MBL/HBL); understand the differences among Telex Release, SWB and Original Bill of Lading. Proficient in Office tools (Excel for quotation, PPT for solution presentation) and freight management systems (e.g. CargoWare, FMS). Excellent communication & negotiation skills, strong service awareness and team spirit.