售后服务负责人（德国）
Negotiable
Full-time
More than 10 years
Refresh at a year ago
352 Views
56 Apply
Germany
Share
Job responsibilities
现场办公：杜塞尔多夫
岗位描述：
1.服务策略制定：洞察本地客户需求，结合当地的政策法规及公司要求，制定售后服务政策、解决方案和实施流程，业务范围包括线上服务、维修服务、备件及仓储管理等；
2.维修能力搭建：负责德国和欧洲地区售后服务网点的规划、服务能力搭建及服务商管理；
3.服务过程管控：通过绩效考核、方案优化、人员赋能的手段，不断提升服务交付质量，对客户满意度负责。
4.VOC管理：定期输出客户声音分析，对客户体验涉及到的各部门问题进行及时反馈和跟进；
5.成本管理：通过业务优化及财务管控手段，确保财务活动的合规性和有效性，实现降本增效。
Job Requirements
职位要求
1，具备5年以上海外售后运营管理经验；会德语能力优先；有欧洲售后服务商资源优先。
2，工作严谨认真，具备不错的服务用户的意识，能够帮用户解决问题；
3，具备出色的学习能力、条理性、逻辑思维、应变能力、沟通协调能力、抗压能力。
Similar jobs
Search for your dream jobs
Job category
City or country
Company info
Also view
Heilongjiang Suihua Training Center (Female native only, Jamaican preferred)
15~20K CNY/Per month
Full-time
Suihua
Ferryman company
Save job
0 Views
0 Apply
Refresh at 3 days ago
Foreign trade
Negotiable
Full-time
Russia, Spain, Germany, United States
Shanghai Mingrui MIngde Intelligent Technology Co.,Ltd
Save job
0 Views
0 Apply
Refresh at a year ago
HRBP
1.3~2.5K EUR/Per month
Full-time
Serbia
Winwin Human Resources Co. Ltd DOO Loznica
Save job
0 Views
0 Apply
Refresh at a year ago
(Germany) Overseas Office Manager Needed
Germany
LXGEBC Technology Co., Ltd
Save job
0 Views
0 Apply
Refresh at a year ago
Sales Manager – German Speaker
Negotiable
Full-time
Spain
Shenzhen Number Energy Saving Corporation
Save job
0 Views
0 Apply
Refresh at 2 years ago
销售管培生
8~15K CNY/Per month
Full-time
Serbia, Brazil, Mexico, Uzbekistan, Bolivia, Sri Lanka, Turkey, Iraq, Kyrgyzstan, Algeria, Philippines, Albania, EI Salvador, Nicaragua, Costa Rica, Azerbaijan, Greece, Djibouti, Somali, Uganda, Mozambique, South Africa, Namibia, Angola, Gabon, Benin, Ivory Coast, Guinea, Senegal, Libya, Argentina, Peru, Venezuela, Chile, Ecuador, Panama, Cuba, Honduras, Dominica Rep
GEOR Global Recruitment (Shenzhen) Ltd.
Save job
Headhunting
Refresh at 2 years ago
After-sales technical support
10~15K CNY/Per month
Full-time
Singapore, Germany, Chile, Korea
GEOR Global Recruitment (Shenzhen) Ltd.
Save job
Headhunting
Refresh at 2 years ago
Country Manager (Germany and Spain Markets)
Negotiable
Full-time
Germany, Spain
GEOR Global Recruitment (Shenzhen) Ltd.
Save job
Headhunting
Refresh at 2 years ago
Online English Tutor
15~20K CNY/Per month
Part-time
Other, Shanghai, Shenzhen, Guangzhou, Beijing, United States, United Kingdom, New Zealand, Russia
Hong Kong Study Skills Research Institute
Save job
0 Views
0 Apply
Refresh at 2 years ago
Sales Manager
45~50K CNY/Per month
Full-time
Germany
Zendure DE GmbH
Save job
0 Views
0 Apply
Refresh at 2 years ago