售后服务负责人（德国）
Negotiable
Full-time
More than 10 years
Refresh at 2 years ago
369 Views
56 Apply
Germany
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Job responsibilities
现场办公：杜塞尔多夫
岗位描述：
1.服务策略制定：洞察本地客户需求，结合当地的政策法规及公司要求，制定售后服务政策、解决方案和实施流程，业务范围包括线上服务、维修服务、备件及仓储管理等；
2.维修能力搭建：负责德国和欧洲地区售后服务网点的规划、服务能力搭建及服务商管理；
3.服务过程管控：通过绩效考核、方案优化、人员赋能的手段，不断提升服务交付质量，对客户满意度负责。
4.VOC管理：定期输出客户声音分析，对客户体验涉及到的各部门问题进行及时反馈和跟进；
5.成本管理：通过业务优化及财务管控手段，确保财务活动的合规性和有效性，实现降本增效。
Job Requirements
职位要求
1，具备5年以上海外售后运营管理经验；会德语能力优先；有欧洲售后服务商资源优先。
2，工作严谨认真，具备不错的服务用户的意识，能够帮用户解决问题；
3，具备出色的学习能力、条理性、逻辑思维、应变能力、沟通协调能力、抗压能力。
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