Technical Support
10~30K CNY/Per month
Full-time
Unlimited experience
Refresh at 2 years ago
964 Views
129 Apply
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Job responsibilities
1)Help our distributors to provide technical support to dealer/SI customers including pre-sales to after-sales;
2)Discuss with customers and engineers to determine system requirements, and provide the suitable product models and solutions;
3)Deliver training to the distributors and Dealer/SI team;
4)Hold events together with distributors to demonstrate Uniview’s products and solutions to dealer/SI;
5)Secure orders with sales teams;
6)Plan and customize products to meet customer needs;
7)Help clients solve key problems that need onsite presence or coordinate with tech support team to find solutions;
8)Recommend and cross reference improved materials to customers, showing how changes will lower costs or increase the value;
9)Help in researching and developing new products by gathering customer requirements.
Job Requirements
1)At least Bachelor’s degree in Computer Science or related engineering field or equivalent practical experience;
2)Technical experience of higher-end CCTV and Access Control systems preferred by not required;
3)Top-notch verbal, written, and interpersonal skills;
4)Outstanding listening skills and attention to details;
5)Ability to managing multiple tasks in a fast-paced environment;
6)Excellent organizational and official skills including computer fluency in MS Office.
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