at VinFast Automotive Manufacturing Complex (automotiveproduction environment), directly managing a team of 24 staff and overseeing comprehensive internal administrative services (canteen, transportation, dormitory, uniforms, office assets, events) for over 15,000 employees. Proven expertise in budget control, vendor management, process optimization, and cross-departmental coordination within large-scale manufacturing operations. Recently appointed as Administration Manager at Trang An Ecotourism Complex (UNESCO site), expanding responsibilities to facility and service management for a 2,000-hectare heritage area with thousands of daily visitors. Chuyên gia Hành chính với gần 9 năm kinh nghiệm, trong đó có 1.5 năm đảm nhiệm vị trí Trưởng nhóm Hành chính tại Tổ hợp Nhà máy sản xuất ô tô VinFast, trực tiếp quản lý đội ngũ 24 nhân sự và toàn diện các dịch vụ hành chính nội bộ (suất ăn, xe đưa đón, ký túc xá,đồng phục, quản lý tài sản – văn phòng, sự kiện) cho hơn 15.000 nhân viên. Thành thạo quản lý ngân sách, giám sát nhà cung cấp, cải tiến quy trình và phối hợp liên phòng ban trong môi trường sản xuất quy mô lớn. Hiện đang giữ vai trò Trưởng phòng Hành chính tại KDL sinh thái Tràng An (di sản UNESCO), phụ trách quản lý vận hành hành chính – hậu cần cho khu du lịch rộng 2.000 ha, đón hàng nghìn khách mỗi ngày. Experience •Managed and operated all administrative and facility services for the 2,000- hectare UNESCO heritage site, receiving 3,000–5,000 visitors daily, leading a workforce of ~100 staff and 3 administrative officers. •Directed security, safety, and fire protection, controlled vehicle and boat access, and safeguarded company assets across the complex. •Oversaw landscape and waterway maintenance, caring for tens of thousands of trees and green areas, ensuring safe operation of ~1,000 boat trips daily in compliance with UNESCO standards. •Supervised public facilities and services: sanitation, 20 temples/shrines, two dormitory buildings (40+ rooms), canteen, and internal events. •Managed transport fleet including 15 electric buggies, 3 buses, and 4 trucks, ensuring efficiency and safety. •Directed medical and spiritual service teams, maintaining health safety and cultural integrity for employees and visitors.

6 years 4 months (1 year 5 months) Key Achievements: +/Built a full-scale admin service system from scratch during the plant expansion phase, serving 15,000+ staff +/Reduced shuttle bus operation cost by total 17% through route optimization and contract renegotiation +/Boosted transport satisfaction from 3.0 to 4.0, and meal satisfaction from 2.5 to 3.2, with zero cost increase +/Automated shuttle and meal registration workflows, cutting time from 1 day to 1 hour +/Launched EV ride-sharing services to reduce redundancy and increase mobility coverage +/Opened long-distance shuttle routes to remote provinces for recruitment scalability Responsibilities: ️️+/Set up and managed end-to-end admin services: transportation, meals, dormitories, uniforms, stationery, events, and office assets +/Led and developed a 24-person team, including 7 admin staff and 17 drivers +/Controlled and maintained major assets: 20 cars, 4 electric buses, 15 buggies, full office inventory +/Established admin procedures, KPIs, and reporting system from early operational phase +/Supervised vendor performance and ensured SLA compliance and cost control +/Coordinated with HR and Safety on compliance, onboarding, and internal operations +/Reported to Senior Leaderships; advised on upgrades and operational improvements

(4 years 11 months) + Managed 300 daily bus trips, ensuring timely transport for 15,000+ employees. + Improved and automated bus operation processes, reducing manual work from 1 day to just 1 hour. + Supervised drivers and ensured compliance with safety and service standards. + Provided logistical support for internal events, conferences, and employee training. + Managed office operations, including document control and administrative services.