Prince2, SharePoint, Programme Management (PMO), Project Management, Stakeholder Communication, management and service deliverySupported project planning and execution, focusing on service improvement initiatives.Managed stakeholder communication and business operations.

As the driving force behind business operations at Techshore Inspection Services, I championed strategic planning and analysis, successfully transitioning to a fully remote work environment that led to a 15% increase in operational efficiency and a 10% reduction in overhead costs.

Provide real-time support via chat, phone, and email, ensuring a seamless customer experience.Handle order inquiries, troubleshooting, and account management with professionalism.Provided customer service and admin support in the healthcare sector.Assisted customers with inquiries, appointments, and issue resolution.Managed remote communication and crisis response tasks..

Developed solutions to improve customer interaction and retention strategies.Managed customer interactions, sales support, and complaints resolution.Led teams in improving customer service standards and operational efficiency.Developed business strategies and digital transformation initiatives.