Coordinate and administer specific CSS HR process/scope areas such as employee benefit programs, employee relations, leaves of absence, joining and leaving, personal details changes, etc. Counsel and advise employees about processes and applicable CSC policies to ensure employees and managers can make informed decisionsMaintain up-to-date process and policy information in support of employees and managers. Coordinate necessary communication materials with management and CSS Communications Manager prior to distribution to ensure information is accurateAct as liaison between employees and applicable suppliers (e.g., health plan administrators). Research questions, and discuss/resolve problems, as required.

Handle administrative requests and queries such as update members database, generate e-mails, generate reports, register athlets for tournaments and exams. Respond to questions and requests for information, answer incoming e-mails and calls. Update web and facebook regularly. Organize and participate at club activities as training camps, tournaments and others. Assist or lead Taekwondo trainings.

Resolve Accenture employee inquiries for SPAI region (Spain, Andorra, Portugal, Angola, South Africa, Botswana and Nigeria) in Spanish, Portuguese and English language. Respond and resolve queries via phone and service requests created through web application. Escalate questions/situations to respective tiers. Improve/update documentation, based on analysis of requests received from employees and /or information provided by local HR teams.Additional tasks:Role of Process Advisor: Keep responsibility for cross team of knowledge, re-training on topics which aren’t clear to the agents, first contact for consultancy in difficult cases. Distribuition and control of incoming requests. Cooperation with HR Connect Centre in Buenos Aires.SLA specialist: SLA and KPI reporting, CISCO reporting, Siebel reporting, Voice of Customer reporting, processing data from different sources. Create guides.OPEX specialist: Operational excellence reporting, skill matrix update, etc.New joiners: Support new joiners through work shadowing, buddying or answer questions and provide assistanceLanguage testing: cooperation with recruitment team, evaluate the language level (Spanish and Portuguese) of candidates applying to work at Accenture

Provide service to the employees of a French multinational banking and financial services company: Direct contact with the client supporting HR personnel in queries related to usage of the clients HR applications, do data quality analysis and identify the origin of incorrect data. Liaise with external providers or HR Specialists, when technical support or HR expertise support is required. Provide cross-training for other processes or client, or continuous improvement projects.Additional tasks: Support new joiners through work shadowing, buddying or answer questions and provide assistance

Provide service to the employees of a Japanese multinational automotive company. Travel process: Process incoming travel requests (check the data, approval, etc.) and resend the requests to financial services. Cooperate with the local HR (e-mail, phone)Data management process: Process incoming data update requests and perform data entry in SAP and other systems. Respond and resolve queries via phone and e-mail. Cooperate with the local HR (e-mail, phone)Additional tasks:Recruitment: call to candidates, invite for interviews, etc.Transition Support - knowledge transfer from Prague back to the client´s office in Spain

Front office support of the Spanish market (Spanish branch of a German manufacturer of consumer electronics). Managing customer and sales support knowledge transfer from Spain to the Czech Republic. Order entry in SAP and follow up in close cooperation with logistics, stock management and planning, accounts receivable, credit and debit notes creation and management, assist in identifying, assessing and resolving issues/problems.

Provide service to a French chemical company. Act as the key interface between the Financial Shared Service Centre and the client or any other third party.