Vanesa 's Resume

Vanesa

38 y/o

Nationality Costa Rica

Summary

I consider myself to be capable, effective and self taught professional. Excellent team work, proven to be able to work under high pressure and talent solving conflict. In 2014 I graduated from a Chinese taught bachelor degree in International Relations a

Work experience

Bilingual Financial Customer service
Capital One N.A
2015.06-2015.08
(2 months)
Main duties was responded general servicing inquiries from Capital One customers; provided exceptional call quality on every call; serviced accounts through listening, engaging and problem solving; educated each customer on the status of their account and updated the customer and account information as needed; interacted with various Capital One financial departments to resolve customer inquiries.
Collaborator
Embassy of Costa Rica in the People Republic of China
2014.12-2015.01
Volunteering at the Costa Rican embassy during the state visit of President Luis Guillermo Solís Rivera. My main responsibility was press communication, coordinating interviews between Costa Rican ministers and Chinese media representatives. I also served as a personal assistant to the delegation, where I helped the government officials with translation and interpretation between Spanish and Chinese.
Lecturer in International Culture
Beijing Normal University, Dept. Language and Culture
2013.09-2014.09
(a year)
Chief lecturer for the courses “Western Society and Culture”, and HND course, all taught to undergraduate students in years 1 and 2. The main purpose of the courses was to give Chinese students a better understanding of western politics, history and culture to prepare them for more advanced courses. Responsibilities included course planning, structuring and executing lectures, setting and marking exams, as well as grading. The work required a large degree of independent responsibility and a high level of professional performance in planning and class management.
Real Estate Representative
Real Estate Costa Rica
2005.06-2006.11
(a year)
Main responsibilities included serving as the intermediary in agreements between both buyer and sealer, helping customers directly with issues or questions regarding billing and account upgrades.