Work experience

• SALES AGENT

  EMERGENCIAS MEDICAS

  2017.01-2022.12

  (6 years)

  Duties: Promote insurance policies with family and business clients. Make cold calls to potential clients offering different promotional packages. Respond to queries and contacts provided by the Company via email, WhatsApp or telephone. Provide follow-up.
• SALES AGENT

  COSTA RICA MONKEY TOURS/hotel villas playa samara

  2010.12-2016.12

  (6 years)

  Duties: answer inbound calls from customers provide information about the Tours the Company offer and promoting the sales. Attend customers that enter by chat or email. Follow up each customer after the first contact. Coordinate with Operation Department on certain requests. Promote the Sales of Hotel Villas Playa Samara and the current Sales for each season.
• CORPORATE SALES AGENT

  BAY ISLAND CRUISES

  2006.12-2010.10

  (4 years)

  Duties: Prospect new clients from Companies private and public sector, offering the Tour and services. Cold calling, organize meetings with HR department to explain all the information about the Tour, negociate special group rates and organize all reservations in accordance with the Operation. Answer to any questions or inquiry of the group.
• Spanish translation

  SPANISH TEACHER

  2005.12-2007.01

  (a year)

  Duties: immerse students in the language, teaching them how to listen, read, write and speak in Spanish.
• FLOOR SUPERVISOR

  M&MSPORTSBOOK

  2000.12-2005.12

  (5 years)

  Duties: provide customer support to clients with their accounts according to their requests. Assist with complaints or problems with customers. Monitor all phone lines were active in each shift. Keep track of breaks of Agents.
• BACK OFFICE AGENT

  HOTEL LAS PALMAS.

  2000.01-2001.01

  (a year)

  Duties: Perform administrative duties such as making reports, printing,photocopying, sending emails and ordering office supplies. Work alongside with other departments to ensure Company’s protocol is being followed. Perform market research.
• SALES AGENT

  AGENCIA DE VIAJES COLON

  1995.03-1999.12

  (5 years)

  Duties: Take calls from customers and informed them about specific destinations or Tours. I also offer tailor made vacations. I quote different alternatives of tours and suggested other destinations.

Languages