Suphak (Maymae)
Bangkok, Bangkok CityNationality Thailand
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Work experience
Senior Project Manager
Kiatnakin Phatra Financial Group2022.11-Current(3 years)Projects:o Regulatory Data Transformation (RDT), it is initiated by Bank of Thailand (BOT). The project is to consolidate regulatory reporting with granular data and digital reporting systems.o Risk Decision Engine (RDE), the project is to calculate customers’ behaviors based on historical data • IT delivery lead.• Develop a detailed project plan to track progress with team members and vendors.• Ensure that all projects are delivered on-time, within scope and within budget.• Develop project scopes and objectives, involve all relevant stakeholders and ensure technical feasibility.• Coordinate internal resources and vendors for the flawless execution of projects.• Ensure resource availability and allocation.• Use appropriate verification techniques to manage changes in project scope, schedule and costs.• Report and escalate to management as needed.• Perform risk management to minimize project risks.• Create and maintain comprehensive project documentation.• Analyze requirements and identify gaps/risk/issues that might occur, then propose solutions that best suit users’ need.• Identify and raise any concerns or blockers found during project execution to team and executives and recommend any possible solutions.• Share testing strategies with business users and encourage them to join related activities (e.g. data review and reconciliation).• Execute data validation and identify root causes.Senior Quality Assurance Manager
Kiatnakin Phatra Financial Group2022.09-2022.10(2 months)Projects:o Regulatory Data Transformation (RDT), it is initiated by Bank of Thailand (BOT). The project is to consolidate regulatory reporting with granular data and digital reporting systems.• Design test strategies, share them with team members and define person in charge.• Plan and design test activities for RDT website that will be used by business users to correct report data as per requested by BOT.• Coach QA staff and outsource about testing types and defect management.• Review test cases and test results for RDT website.• Track progress with vendors (e.g. Inteltion who supports data mapping, PPBK who supports RDT web development) by using Agile methodology.• Raise issues found during testing phase and recommend possible solutions.• Share testing strategies with business users and provide support (e.g. user roles).• Write SQL to prepare mock data for data validation, mandatory field verification.Quality Assurance Manager
Lightnet Group2022.04-2022.08(5 months)- Educate team members about testing strategy, process, and defect severity definition and priority to help team work professionally- Provide guideline to the team to help improve team process- Participate in business development and propose any key benefitsPrepare test case and test data, and as well as execute it within time constraint- Raise defects and help developers to easily investigate root causes by providing any likely root cause (e.g. error message from Postman, error being inspected from Chrome browser)- Priority tasks with team to focus what should be done first, and what will be required from business teamQuality Assurance Team Lead
SCB Tech X2021.07-2022.03(9 months)- Participate requirement grooming and encourage team to raise any questions or concerns to help team aware of any issues that might occur from the development / enhancement and as well as to increase test coverage since the beginning of phase to reduce cost of fixing defects and time consumption in development and testing phases, and production incidents.- Understand individual skills and talent to assign jobs that best fit to them, and also assign jobs and provide training that will improve their skills to fasten testing process.- Be a consultant for squad team lead in terms of decision making, scope and team management- Manage team resources (e.g. squad team members, time, tools)- Find solutions or work around that best fit team’s constraint (e.g. insufficient test environment, automation test skill) and as well as prioritize tasks and guide the team what to primarily focus.- Build individual talents and guide what they need to improve to achieve KPIs and personal development- Focus on the company strategies to grow customers abroad by enhancing testing techniques, testing aspect, test case design and writing- Encourage team members to self-organized in a timely mannerEncourage teams (e.g. Product owner, Business analyst, Developers) to do impact analysis as best as we can to identify any suspectQuality Assurance Team Lead
SCB – Siam Commercial Bank2019.10-2021.06(2 years)•Develop test strategies and test plans based on team knowledge and what should be improved to follow organization’s direction.•Plan requirements and estimate team effort and assign individual tasks to team members.•Negotiate with management to acquire necessary resources and accept the extension of project deadline.•Monitor, measure, control, and report on the test progress (SIT and UAT), the product quality status and the test results.•Collaboration with other stakeholders (e.g. SCB Central IT division, Digital Venture) to ensure the test execution and product quality.•Identify team process issues and propose solutions.•Reduce duplicated tasks and regression test cases to fasten the testing process.•Educate team members about the test automation using Robot Framework – Python and also share best practices for doing the regression test in SIT to find defects earlier, reduce risk and improve the quality of QA team, and prioritize features (e.g. high, medium, low) to implement the test automation.•Drive individual team members’ performance to achieve company KPIs and give recommendations to improve individual skills.Financial Information Analyst
SCB – Siam Commercial Bank2018.05-2019.09(a year)•Acquire and explore data from multiple sources (e.g. SQL Server, Salesforce and Excel), then ETL the data to usable formats.•Deliver report data to users on weekly and monthly basis, and as per required.•Find defect root causes and propose solutions. •Enhance reports and programming scripts•Help and suggest users analyze and design reports that meet their needs.•Complete the online course of Intro to Data Analytics and Big Data. The course has been held by Faculty of Engineering, Chulalongkorn University.•Participate in Agile classroom and share the knowledge with team.Data Analyst Assistant Manager
Amway2014.10-2018.05(4 years)•Experience operational database transactions from multiple sources, ETL and query the data using Oracle, SQL Server and AS400.•Analyze and interpret the data using Ms.Excel, Powerpoint and Tableau (for data visualization) in terms of MIS reports, data analysis reports, presentation file and dashboards for users (e.g. marketers, upper-level management, executives). The report shows current company situations (e.g. product sales and buyer trend, buyer spending, churn rate) and as well as what key findings are to guide and propose what the company should take a concern or focus on to grow buyers by retaining existing users and recruiting new users.•Set KPI, design and develop marketing plan in terms of loyalty program to align with annual and long-term company plans.•Identify and segment targeted customers to send individually CRM promotions (using Oracle Business Intelligence and Siebel Marketing) and evaluate results if it’s effective or should be improved.•Design campaigns (including mechanics, communication messages and channels and artwork) that fit user behaviors and preferences (e.g. historical purchasing data likes product purchase frequency, last purchase), and make them have good experiences with company services.•Lead development projects and present solutions and tasks to stakeholders, high management level and executives.•Collaborate with other teams to deliver job across multi-functions.•Provide training classes and share knowledge with other teams.•Plan and provide special privileges with 3rd-parties (e.g. food & beverage, cinema) for loyal customers (Loyalty program).Awards and Achievement:1. Win Kaizen group competition (The project was to reduce unnecessary tasks, defects and increase user experiences.) in 2015.2. Win Amway Brand Ambassador contest in 2016.Software Engineer
Thomson Reuters2013.10-2014.09(a year)1. Apply Agile for the project management.2. Enhance software based on JAVA (using Eclipse and SVN as source code control) to align with customer expectations.3. Implement automated software testing using Selenium to ensure the high quality and meet customer requirements. 4. Present and collaborate product functions to a team in Oakbrook, USA. 5. Initiate team knowledge sharing to sustainable knowledge management. 6. Assist a product owner for project progress tracking to ensure that the team can deliver potential product to end-users on time.Quality Assurance Engineer
Thomson Reuters2009.10-2013.09(4 years)1. Analyze customer requirements, design functional specifications, create test scenarios and test data, query specific data for the system testing to validate and verify the technical solutions with black - box view. 2. Collaborate with a team in different country when find some issues/defects.3. Hold the International Software Testing Qualification Boards certificate (ISTQB) (score: 38/40) in year 2010.4. Do and plan the software testing project management to estimate effort, test machines and time schedule, and lead team members to accomplish requirements as planned.5. Coach trainees about work life, soft skills of communications, software development life cycle and testing techniques.6. Be a test lead of one of the representative teams who had supported the company was appraised at Maturity Level 3 of the CMMI.Software Developer
Softverk (Thailand) Ltd.2009.05-2009.09(5 months)Responsible for company product license service by designing and developing License both on Client and Server using Web based application (C#.NET and Java).
Educational experience
National Institute of Development Administration
Information Technology Management masters degree (first class honours)Chulalongkorn University
Computer Science bachelors degreeBodindecha (Sing Singhaseni) School
Mathematics and Sciences high school
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