Work experience

• EMEA - Data Centre Strategic Account Lead

  Mitsubishi Electric Europe BV

  2023.05-Current

  (3 years)

  (2 years 7 months) Implementation of DC HVAC strategy for EMEA business. Conduct key account plan & review strategic objectives. Work with European & Japanese colleagues on ITC/ DC key account clients to enhance DC customer relationship. Arrange and Influence key Accounts with Cloud, Colo, Consultants and Contractors. Understand procurement strategy/ route for LLE equipment from client side (OFCI /CFCI) Find new DC cooling opportunities & promote the service & maintenance / turnkey and electrical division of the business. Understand and track the sales cycle & supply chain for each projects. Work with internal Mitsi M&E BDM's, consultant and construction team. Support & leverage global account customers Support the factory with any new technology advancement in the DC sector Understand customer pains & challenges and feedback to the factory Understanding what market intelligence is required to ensure we keep ahead of the competition Attend key account meetings at all different levels Drive & support application engineers Drive the Pan Euro meetings and new customer developments on regulations and legislation Check and revise DC strategy - Short/medium / Long term objective Arrange GFA/MSA/FSA /local/EMEA agreements with Colo and Cloud customers Liaising with commercial risk / legal team to prepare contracts & determine risk Attend all networking events. Develop new & existing business with the whole DC supply chain, emphasising the end user Implementing DC local & European marketing initiative Suggestions for any new technological advancement for future mergers and acquisitions Understanding market trends & feeding back to the factory to decide product innovation road map Support and manage the European DC account & sales team Manage & build the pipeline opportunity target >£100m Pipeline growth increased by 50% over 12month period Deal with customer escalation issues and manage customer expectations
• Board Advisor

  Connectd

  2023.12-2024.09

  (10 months)

  Working pro bono with green technology start up companies.
• Account Lead, Hyperscale, Data Centres (MSFT)

  VIRTUS Data Centres

  2022.06-2023.05

  (a year)

  (Part of the STT DC职位:Group) Leading the interface for all operational & project aspects for MSFT & VIRTUS biggest client. Will be the ‘voice of the customer’ within VIRTUS, co-ordinating activities across the CX, Design, Operations, Construction and Project Sales Management teams. The aim is to deliver the core principles of VIRTUS operational excellence, providing concise communication for our regular reviews, evaluating customer needs, driving documented actions through to completion, tracking account metrics, and maintaining customer relationships to ensure customer satisfaction. • Maintaining zero customer down time including any breaches to contractual SLA’s and KPI’s. • Drive the values of VIRTUS principles in each and every aspect of the day to day communications with clients. • Deliver core training to the VIRTUS site teams to allow understanding of the deliverables to meet the service level. • Prepare and deliver concise communication for weekly/monthly/quarterly reviews with the aid and approval of the Sales lead. (MBR / QBR) • Facilitate the mobilisation and on boarding of new facilities and Data Halls for the specific clients, this would include driving the need of the client and VIRTUS business risk to complete handovers to match ready for service dates. • Evaluating customer needs finding solution upgrades or additional features. • Training customers in the VIRTUS systems and applied principles. • Maintaining customer relationships and ensuring customer satisfaction. • Chair the regular meetings that allow for effective communications on the maintenance of each facility • Drive clearly documented actions through to completion for events, upgrades and requests. • Tracking account metrics for the client’s service level and provide dashboard representation for VIRTUS senior management teams. • Responding to customer RFI/Ps. Providing input and support for construction projects. Key Contribution: Supporting the first global HPC rack deployment (MSFT)
• Data Centre, Sector Development Manager - Europe

  Aggreko

  2017.07-2022.06

  (5 years)

  6 years 10 months Aggreko supports data centres through every stage of their lifecycle, from construction and commissioning to daily operations, upgrades and emergency response. We provide temporary power, battery storage, UPS, temperature control and testing for everything from server rooms to hyper-scale data centres. Best of all, our mobile and modular products are easily scaled up and down according to demand, meaning you only pay for what you need. Resourceful professional with extensive experience managing complex operations within client-facing mission-critical engineering environments. Well- versed in devising and implementing marketing strategies as well as sales initiatives for the achievement of set objectives. Proven expertise in: • Operations & Account Management • Business Planning & Development • Sales & Marketing Management • Leadership & People Management • Process & performance Improvement • Complex Sales Process • Managing P&L and debt management • Client Satisfaction & Service • Revenue Optimisation • Legal & Regulatory Compliance · Client-Side – Supporting the end-user and influence at hyper-scale level / colocation to support mission-critical design for power and cooling. · Consultants - Present CPD to a large audience to make them aware of the Aggreko range of the new green technology. · Commissioning Agents – Supporting the CX test scripts from level1-5 (IST). Adding value by assisting with the testing and technical information. · Mechanical & Electrical Contractors - Working with M&E contractor to deliver the projects for switchgear, cable, chiller, cooling towers and for life cycle
• Snr National Business Development Manager

  Speedy Services

  2015.09-2017.08

  (2 years)

  Key Contributions: • Largest HVAC project 9MW temp boiler package for the Southern region. • Biggest increase for generator sets outside London. • Biggest revenue increase from a new account for the year (£250K) (IntegralFM) for the Southern business. • Achieved 90% of target with the geographic role with circa 20% increase YOY. • Acknowledged as the first person to win an HV order in the Southern region.
• Account Director - Power Divison

  All Seasons Hire

  2014.09-2015.09

  (a year)

  (1 year 1 month) Administered three core speedy products generators, compressors, and pumps, while overseeing 50 accounts from MOD to petrochemical sites as well as concluding bids and tenders. Directed engineers and engaged executive personnel to streamline daily operations. Scheduled 16 calls per week, arranged national and local term agreements, and generated quotations for three power products. Enhanced profitability by reviewing each account and finding underperforming areas. Managed accounts for BAE (Portsmouth Dock Yard) and Exxon (Fawley). Highlighted business expansion and development opportunities. Presented products and services at customer meetings. Produced CRM and sales reports for MD appraisal. Devised quarterly strategic roadmap for the achievement of set goals. Key Contributions: Improved portfolio by five per cent against a target. Spearheaded growth target by achieving record sales from sales accounts. 1 year 9 months
• Business Development Manager (Chillers & Boilers)

  Hampshire

  2014.04-2015.09

  (a year)

  (1 year 6 months) Oversaw sales activities for boiler and chiller equipment as well as generators, pumps, and fixed a/c in the South East region while seeking new business opportunities and managing key account customers. Ensured achievement of set revenue target valued at £300k. Chaired up to four scheduled meetings per day. Presented products and services to clientele in meetings. Performed as a contact point for the visitors and kept professional relations. Interacted with the buyers, mechanical estimators, and business directors along with HVAC contractors, M&E consultants, FM, and domestic authorities to ensure the smooth progression of scheduled activities. Visited sites and updated CRM. Followed up on quotation pipeline and reported to senior management for potential business and customers.
• Sales Support Manager - UK

  Andrews Sykes Group plc

  2014.01-2014.10

  (10 months)

  5 years 2 months
• Inside Sales Manager - UK

  Andrews Sykes Group plc

  2010.08-2013.12

  (3 years)

  (3 years 5 months) • Planning for, and recruiting additional staff to meet increased seasonal demand, as well as providing training on key products • Maximising staff performance through weekly target setting, structured development and individual mentoring and coaching • Minimising staff attrition through proactive management of sickness and absence, drawing upon good knowledge of HR policies and procedures • Retaining and growing existing customer base through continuous analysis and reviews of sales data and KPI’s • Identifying new opportunities and developing innovative strategies for market penetration and growth of market share • Driving continuous operational improvement, hands on in reviewing and re- engineering existing processes
• Internal Sales Engineer

  HVAC

  2008.11-2010.08

  (2 years)

  (1 year 10 months) • Liasing with external sales team to help close business, targeted daily and weekly on conversation rate. • Dealing with hvac quotations, giving the customer quick and prompt service at all times. • Chasing and following up quotations and advising the customer with the best and cost effective solution. • Dealing with different level of business hierarchy from engineers to managing directors. • Product training with new members of staff.

Projects

• upgrades programs

  2022.01-2022.01

Educational experience

• The Certified Data Centre

  Professional (CDCDP®)

  2020.01-2023.01

  (3 years)
• University of Portsmouth

  Mechanical and Manufacturing engineering, engineering

  2003.01-2005.01

  (2 years)
• NVQ3-Manufacturing & Engineering

  2000.01-2002.01

  (2 years)
• HSDC Havant & South Downs

  1998.09-2000.09

  (2 years)
• Highbury College Portsmouth

  Electronics & Microcomputing

  1997.01-1998.01

  (a year)

Certificates