Work experience

• Ground Operation Supervisor

  Veho

  2025.01-Current

  (a year)

  * Thrive in a fast-paced environment that demands quick thinking and physical agility. * Embracing the challenge of physically tasking work with enthusiasm and resilience. * Understand and provider leadership to achieve and communicate about safety goals and objectives. * Plan and Prioritize Team and Business Initiatives. * Responsible for the accuracy of reports, scheduling, cross-functional communication, and ensuring sort and launch packages are processed efficiently while adhering to safety standards. * Quickly navigating technology platforms to manage operational and logistical challenges, having a consistent and intentional approach to team development, and a plan to drive continuous improvement. * Assess operational needs swiftly and work cross-functionally to orchestrate seamless, operations, prioritizing safety, and driving success. * Work well in an ever-changing environment to ensure on-time delivery and exceed expectations of our customers, clients, crowdsourced drivers, and employees. * Effectively schedule shifts that align with business needs based on operational hours and projected volume. * Hands-on leader with the ability to coach, train and develop team members. * Leading teams with values-based leadership to achieve key KPIs and metrics for the operation. * Partnering cross-functionally to ensure a successful operation and organization as a whole.
• Operation Supervisor

  Pitney Bowes

  2021.09-2024.11

  (3 years)

  (3 years 3 months) •Oversee specified client fulfillment areas of the operation and manage the work flow ensuring the daily activities related to the assigned department are met by conducting daily shift start-up meetings. •Providing associate expectations, monitoring and processing all department activity including productivity, accuracy and day end reports. •Work with the facility management team to achieve quality and productivity goals while assisting to control operational costs including labor, supplies and inventory shrinkage. •Train individual pickers, verifiers, receivers and shippers on proper methods and operating procedures. •Maintain Kronos attendance, activity clock and Easy Matrix for effetive and efficient team management. •Be responsible for maintaining accurate employee records including daily time clock monitoring, coaching, counseling, discipline notification, attendance reports and writing performance reviews. •Set-up and organize assigned areas to ensure effective operation, good housekeeping, and a safe and efficient environment always. •Oversee the team’s performance to achieve the daily operation goals and PPH goals coordinating with other shiftd shift. •Coordinated employee onboarding and training, performance assessment, work assignments and recognition/disciplinary actions. •Maintained communication with all inbound and outbound transportation •Ensured safe work environment for associates by coaching, addressing potential safety hazards, maintaining good house keeping practice and participating as a permanent member of the Safety Committee to ensure other departments also follows. •Ensuring eurosorts/ NPI / Outbounds shift performance, SLA, WMS, LMS, YMS and equipments used in Facility to ensure productive and efficient service.
• Retention Lead Representative

  Fidelis Care

  2019.09-2021.08

  (2 years)

  •Demonstrated outstanding service to identify the source of the caller's issue and work to resolve the inquires in a timely and professional manner. •Educated customers about the fundamentals and benefits of consumer-driven health care topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits, and choosing a quality care provider. •Generated new leads for field and inhouse team and also work on new leads. •Communicated with care providers on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance. •Maintained performance and quality standards based on established callcenter metrics including turn-around times. •Identified any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction. •Performed troubleshooting procedures to determine the nature of the inquiry, and cause of the problem. Taking best solution to resolve the concern. Also following up with customers to ensure resolution. •Responded to escalated member issues and attempts resolution to enhance member experience and minimize controllable disenrollment’s. •Performed root cause analysis to identify key drivers of member disenrollment. •Assisted members with special circumstances and works with Care Management to coordinate service needs for covered benefits. •Maintained and applied a high level of working knowledge regarding Centers for Medicare & Medicaid Services (CMS) regulations, particularly those related to Marketing and customer service. •Assisted with plan change applications and ensures all necessary paperwork is completed and records are maintained. Worked closely with management and process improvement teams to execute changes, improved processes and to move toward zero defects.
• Operation Supervisor

  Kings Security Services Inc.

  2019.01-2019.08

  (8 months)

  •Hiring and onboarding new security officers per requirements. •Assisting with scheduling team members appropriately for client engagements. •Ensuring and guiding personnel to follow security policy and procedures per company guidelines. •Delegating duties and providing support to security personnel and office staff. •Prioritizing conflicting needs, handling matters expeditiously and proactively. •Monitoring patrol record in TrackTik, analyzing and taking action based on the reports. •Responsible for administration and ongoing support of the operation with the business team. •Monitoring TrackTik problems faced by the security officers and providing instant solutions. •Reviewing certified payroll before sending to paychex for payments. •Communicating with client for better and quality services at the client site. •Training security personnel on security protocols and establishing emergency response procedures. •Maintaining strong relationship with clients and also ensuring quality service by resolving all requirements.
• Management Trainee

  Executive Enterprise NY

  2018.10-2018.12

  (3 months)

  • Provided training to all new team members on company policies and procedures. • Managed field scheduling. • Communicated directly with clients and encouraged trusting relationships. • Liaised with service technicians in field to resolve customer issues • Attracted potential customers by answering product and service questions. • Handled customer order related questions, inquiries and complaints. • Coordinated various internal and external meetings, assisting with agendas. • Assisted in the execution of marketing strategies for each client with lead generation.
• Business Operations Manager

  BRACNet Limited

  2016.12-2018.02

  (a year)

  (1 year 3 months) • Ensured the creation and maintenance of business plans utilizing CRM. • Proactively identified opportunities to improve business performance and conducted analyses. • Facilitated development of questionnaires and interviews for SME's and business users to gather, document and verify business requirements. • Worked with operations and service development team for distribution and maintenance. • Worked closely with product development team and marketing teams to learn the functionality and help define lean processes as needed. • Provided input into detailed project estimates and work plans. • Developed presentations for internal meetings, board meetings and investor presentations. Conducted PMO stakeholders meeting on project goals and following up on action items. • Enhanced the business channel by driving incremental growth, providing trainings, and lowering costs. • Maintained and managed strong relationships with client. Ensured quality service by resolving all issues pertaining to clients. • Assisted with the onboarding and management of strategic partners necessary to complete customer solutions. • Conducted detail business and process due-diligence to develop the functional requirement specifications. • Worked with teams and business partners to identify practical solutions through existing and/or new business.
• Operation Assistant Manager

  Bangla Tel Ltd.

  2014.08-2016.12

  (2 years)

  3 years 7 months (2 years 5 months) • Observed day-to-day operations and performed assessments to identify inefficiencies and developed strategies, policies, and protocols that optimize business systems and increased operational efficiency. • Generated, maintained and managed strong relationship with the client and fulfilling client staffing needs within minimal time. Ensured continuous client satisfaction related to quality control checks and compliance. • Conducted JAD sessions with the management, vendors, end users, engineers, and other stakeholders. • Liaised with members of marketing, sales, operations, legal and product teams to gather requirements, deliver operational support and guide on completion of projects. • Coordinate and lead discussions to ensure understanding and alignment to business projects and initiatives.
• Executive HR

  //

  2013.06-2014.07

  (a year)

  (1 year 2 months) • Managed employee payroll system in HRAIS. Reviewed time & attendance timesheets. • Documented and maintained all personnel files. Updated HR templates and job descriptions as needed. • Worked with HR partners to identify, anticipate and resolve any foreseeable employee issues, and recommend retention strategies. Developed and maintained relationships with employees. • Assisted in proposing and implementing disciplinary actions when necessary. • Implemented company policies and procedures to ensure compliance with Fair Labor Standard Act. • Collaborated with Sr. HR Partners for employee performance management and career development. • Facilitated termination processes, and severance letters. • Conducted training, development, and performance management activities in the groups.
• Executive HR & Admin

  ICEL PRIVATE LIMITED

  2012.08-2013.04

  (9 months)

Educational experience

• The Technical Institute of America.

  Certification Exam Prep , Project Management

  2019.01-2019.01
• American International University-Bangladesh

  BBA, Human Resources Management

  2008.01-2012.01

  (4 years)

Certificates