Work experience

• Senior Territory Sales Executive

  Copeland

  2025.10-Current

  (7 months)
• Territory Sales Manager

  Winston Water Cooler , Ltd.

  2025.04-2025.10

  (7 months)
• Commercial Mechanical Outside Sales Representative

  Winston Water Cooler , Ltd

  2022.10-2024.11

  (2 years)

  (2 years 2 months) - Manages sales for mechanical systems, leveraging bilingual capabilities to expand client interactions and optimize contract negotiations. - Develops and implements marketing and sales strategies targeting large commercial mechanical contractors in Houston, driving customer engagement and business growth. - Oversees Winston Water Cooler Houston's social media accounts by posting content, replying to customer inquiries, and creating engaging posts to enhance the company's brand visibility and online presence. - Prospects for new business opportunities and projects, building a robust pipeline of potential clients. - Conducts thorough site visits to commercial job sites to ensure customer service excellence and accurately assess material needs. - Maintains strong relationships with customers, vendors, and representatives, fostering trust and repeat business. - Gains deep insights into the commercial mechanical industry to tailor solutions that align with client needs and project requirements.
• Residential Outside Sales Representative

  Ferguson Enterprises

  2019.05-2022.08

  (3 years)

  7 years 1 month (3 years 4 months) - Managed and executed residential sales strategies, utilizing fluency in Spanish to enhance client relationships and improve sales outcomes. - Developed and maintained customer relationships, increasing retention and satisfaction through proactive account management. - Managed order entry personally, ensuring accuracy and efficiency in processing, while also coordinating deliveries to job sites when needed. - Walked job sites to assist clients in creating comprehensive material plans tailored to their specific project needs. - Collaborated with clients to ensure exceptional customer service, addressing their questions and concerns promptly and effectively. - Prospected for new business opportunities, identifying and engaging potential customers to expand the client base. - Maintained a comprehensive knowledge of product offerings and market trends to provide valuable insights and advice to clients.
• Inside Sales Representative

  Ferguson Enterprises

  2015.08-2019.05

  (4 years)

  (3 years 10 months) - Executed targeted B2B sales initiatives, leveraging industry insights and customer needs analysis to secure new business and expand market share. - Managed incoming sales calls from professional accounts, homeowners, and established clients, ensuring excellent customer service and timely resolution of inquiries. - Accurately handled order entry and coordinated delivery logistics, maintaining a high standard of precision and reliability. - Supported the outside sales team by providing vital data analysis, customer insights, and logistical assistance to help them achieve their sales targets. - Assisted in customer onboarding processes by providing comprehensive product information, ensuring a seamless and satisfactory customer experience. - Collaborated with cross-functional teams to address customer feedback and implement strategies that improved overall customer satisfaction.
• General Manager

  Sound Fx Car Audio & Alarms

  2011.04-2015.07

  (4 years)

  (4 years 4 months) - Oversaw all aspects of operations, from sales strategies to staff management, using bilingual communication to improve team and customer interactions. - Led a team of sales associates, training them in best practices for customer engagement, technical product knowledge, and negotiation techniques, resulting in a 20% improvement in customer satisfaction scores. - Developed and implemented targeted sales strategies, which increased overall store revenue by 30% over a two-year period by expanding product offerings and upselling high-margin services. - Streamlined the sales process to enhance efficiency, reducing the sales cycle by 15% while maintaining high-quality customer interactions. - Coordinated marketing initiatives, including in-store promotions and digital campaigns, to attract new customers and reinforce brand reputation in the region.

Educational experience

• University of Houston

  History

  2007.08-2011.05

  (4 years)

Certificates