Work experience

• Chief Operating Officer (COO)

  Stacked Commerce

  2022.10-2025.07

  (3 years)

  Operational logistics and data analystics management. Identifying key performance indicators (KPIs) for optimization. Monitoring and maintaining service level agreements (SLAs). Client onboarding/Client retention. Corresponding with international sourcing manufacturers and local shipping/distribution vendors. Build standard operating procedures (SOPs) for each area of operation to maximize both employee output while minimize order defects and quality control errors (QC). Manage all software integration of selling channels into various fulfillment platforms. Construct detailed stock take logs (via live Excel and google drive spreadsheets) for any client accounts that do not have software integration capabilities. Handling both inventory imports and exports of 10+ 3PL and print shop client accounts over various e-commerce selling and fulfillment platforms. Conduct weekly tracking updates to identify and rectify; shipping delays, address errors, rate inconsistencies, etc. Identifying trends for carrier rates, as well as the movement of top products to gameplan necessary adjustments. Conducting hourly production reports to track KPIs. Log profit and loss reports (P&L) daily. Remain up to date on the use of equipment and software within our print shop operations to better monitor QC and output. Overseeing the hiring and training process of new employees. Delegate and assign roles to department leads with daily/weekly reviews. Address daily/hourly correspondence with clients through various communication platforms.
• Warehouse Manager

  Stacked SCM

  2020.04-2022.10

  (3 years)

  Deliberating with the Head of Operations to best execute the daily outlines for the operation. Identifying Key performance indicators (KPIs) for optimization. Maintaining suitable operating conditions for daily workflow efficiency. Conduct inventory audits for both warehouse materials. Maintain stock thresholds for 10,000+ SKUs of 3PL e-commerce clients. Optimize the training process for all employees. Audit hourly packages per hour (PPH) per employee. Execute daily/hourly staffing adjustments to custom fit fluctuations in order volume. Maintain a high level of quality control (QC audits) for order fulfillment and print shop production. Stage and review outbound shipments and inbound purchase orders (ROs) to maintain accuracy and organization of our docks. Continuously optimize picking/packing processing along with inventory location management.
• Operations Supervisor

  UPS

  2017.01-2020.03

  (3 years)

  Notable areas managed: Small sort automations, Outbound, Training and retention. Training both union and training department part time supervisors. Track and review data for daily/weekly quality and service metrics. Continuously monitor load quality and package handling in reference to training guidelines. Enforce the policies set forth from UPSers business/safety/professional code of conducts. Training is ongoing to ensure compliance. Inspect areas of operations along with safety/training paperwork to comply with OSHA audit regulations. Coordinate and dispatch designated teams of part time supervisors as well as union employees to the flow of volume as it fluctuates during the sort. Audit trailer record forms and daily equipment forms (written and digital) to relay with Plant Engineering and Industrial Engineering departments. Conduct daily meet & greet as well as review follow ups to maximize retention.
• Theatre Manager

  Landmarks Mayan Theatre

  2011.12-2017.01

  (5 years)

  Coordinating with local and national vendors for both stock and digital media. Weekly staff scheduling. Weekly inventory audits. Digital film playlist editing and integration for projectors. HR coordinating/staff reviews. New hire interviews and training. Customer service and retention. Preshow audience announcements. General lighting and maintenance repair in compliance with designated landmark guidelines. Substitute manager at Landmark Esquire/Chez Artiste/ Old Town Stadium 14 theaters.

Educational experience

• Denver Center for International Studies (DCIS), Denver, CO

  Diploma of International Studies

  2007.12-2012.01

  (4 years)

Languages