Work experience

• Customer Support Specialist

  Ritam Technologies, LP

  2023.04-Current

  (2 years)

  Providing customer training and software support for equipment rental businessesAnswering questions pertaining to performing business operations including route management, billing, accounting and reportingDevelop outlines and scripts to create training videos
• Customer Account Manager

  Convergint

  2021.12-2023.04

  (a year)

  Develop relationships with assigned customer base ensuring security service and maintenance requirements are metHandle multiple projects simultaneously with the ability to work under pressureAnticipate and seek to meet customer needs utilizing solid organizational skills
• Service Coordinator

  Convergint

  2018.09-2021.12

  (3 years)

  Create, schedule and dispatch work orders for security service needsProcure parts and materialsCreate quotes as requestedEstablish and maintain customer satisfaction
• Client Services Analyst

  ADP

  2001.06-2016.07

  (15 years)

  Positive first point interaction for the client call center98% accuracy in responding to time sensitive workflow through queue managementTimely ordering, billing and reporting of third party softwareCreation of process documents to increase work flow and efficiency between and for other departments