Handled both local and oversea orders after receiving PO ; Confirmed order with accurate detail to planning for production, proceeded SO, managed delivery, recorded needed information and documents especially certificates and POD, arranged billing with correct info (for No-stock commercial items, had to arrange information forpurchaser to issue PO to vendors, arranged payment to vendors) Handled Intercompany orders after receiving order confirmation ; Arranged delivery and provide POD, followed up vessel stamp, arranged Intercompany billing Handled complaints from customers and arranged NCR for claims Tracked payment status of orders and contacted customers for overdue payments Provided weekly report of SO and billing for Sales Managed all requested information and documents for orders Liaised with other departments, agents, forwarders for smooth and accurate delivery Updated and responded all inquiries to customers and current progress for milestone orders Completed other ad hoc tasks that receive from Sales and Manager

Controlled documents and changes that involve with Quality System ISO 9001 : 2015 (registered and updated CN, DAR, WI, SD on Lotus Notesand SharePoint) Published all changes via SharePoint and Lotus Notes Communicated all changes to corresponding sectors via email, hard documents and meeting Arranged activities to motivate Quality Awareness of employees Arranged training courses that involve with Quality System ISO 9001 : 2015 for employees Arranged and observed internal audit; Followed up actions on CAR, observation, suggestion, and provided summary report for internal audit Arranged monthly meeting to update the status of CN, DAR, WI, SD and provided monthly meeting reports