(3 years 10 months) - Monitoring End-to-End Sales Performance (SO-WO-SA): Oversee and track the complete sales process, ensuring smooth operations and achieving key performance indicators. - Conduct daily sales analysis against targets and prepare comprehensive weekly reports. - Allocate CVM leads to the Telesales team, optimizing lead management and conversion. - Coordinate and resolve customer issues on a case-by-case basis to ensure high satisfaction levels. - Prepare IOM, agreements, and amendments for new DOPs, ensuring all documentation is accurate and up-to-date for 22 XL Axiata’s partner - Manage 1200++ follow-up activities for both inbound and outbound customers, ensuring all inquiries and concerns are addressed promptly. - Facilitate end-to-end training programs for 3000++ new vendors and sales teams, ensuring they are equipped with the necessary skills and knowledge. - Automated vendor commission reconciliation with auto-reporting systems for 10 vendors in 2022. - Successfully onboarded 10 new sales vendors in 2022. - Participated in the auto claw back project for vendor sales and targeted revenue up to 250 mio in a year