Norman
San Francisco Bay AreaNationality United States
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Work experience
Client Support Specialist Level II
University of San Francisco2022.10-Current(3 years)Barista
Peets Coffee2019.11-2021.11(2 years)•Accommodated to customers’ needs to resolve concerns in a professional manner•Engaged with guests in conversation to provide a memorable experience in addition to their consumer visit•Performed efficiently with quality during busy and stressful rushes during shiftsInbound Exceptions Operations Assistant
The RealReal2018.07-2019.08(a year)•Conducted numerous investigations and email inquiries regarding concerning items of consignors •Coordinated with other departments to resolve pending issues and exceptions•Communicated via Zendesk to assist and provide support in ticket inquiriesWarehouse Technician
The RealReal2016.06-2018.07(2 years)•Handled expensive product and technology to be shipped to consumers•Processed FedEx operating system for shipments•Investigated inventory and internal system registry errors regarding stocked items
Educational experience
San Francisco State University
Computer Engineering bachelor of science - bsSkyline College
Mathematics, General associate of science - as
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