Drafted, reviewed, and maintained various business-related legal agreements and documentation, including employment and subcontractor contracts, to ensure compliance and operational integrity. Maintained and regularly updated company policies, rules, and employee handbooks to reflect current legal and organizational standards. Processed monthly payroll with precision, ensuring all transactions were accurate, timely, and compliant with relevant regulations. Managed employee identification and attendance systems: registered new hires, updated records for resigned staff, and maintained accurate timekeeping logs. Monitored subcontractor headcounts and attendance for daily, weekly, and ad hoc manpower reporting. Developed and published job postings across multiple platforms; screened and interviewed candidates through various channels to assess fit and availability. Coordinated with external recruitment agencies to support hiring needs and timelines. Maintained and updated HR databases, including employee profiles and training records for both internal and external courses. Partnered with management on performance evaluations and organizational development initiatives. Provided support for employee relations and engagement activities. Managed all Social Security (SSO) and group insurance operations, including enrollments and claims. Handled ISO 9001:2015 certification procedures end-to-end, including document preparation and audit coordination. Created and verified daily, weekly, and monthly operations reports for both internal tracking and client distribution. Oversaw new project implementation for online systems—managing planning, rollout, and ongoing support. Prepared sales-related reports summarizing revenue for use by the sales manager and company directors. Managed payment collection and followed up on outstanding invoices to support financial operations. Supported company-wide audit readiness through consistent documentation control and compliance tracking. KEY ACHIEVEMENTS Led successful RBA and SMETA audits in 2024 and 2025 without any major non-conformities, demonstrating strong alignment with international labor standards and customer compliance expectations. Cut employee turnover rate from 10% to below 5% within six months by introducing structured onboarding, targeted engagement initiatives, and proactive stay interviews. Redesigned the onboarding experience to be more personalized and department-specific, helping new hires ramp up faster and boosting first-90-day retention.