Work experience

• Senior Vendor & Customer Master Data Analyst

  Bayer Business Services Philippines, Inc.

  2022.07-Current

  (3 years)

  Manage end-to-end vendor and customer master data processes, ensuring accuracy, compliance, and alignment with global policies. Lead data quality initiatives, reducing errors and improving process efficiency through automation. Conduct Root Cause Analysis (RCA) to address recurring data issues and implement corrective actions. Support global reporting and analytics, providing key insights for business decision-making. Act as a Subject matter expert (SME), coaching new team members and driving best practices. Collaborate with cross-functional teams to improve data governance and operational controls. Procurement Operations Analyst | August 2019-July 2022 Led Source-to-Pay (S2P) transactions, ensuring on-time and accurate processing of purchase orders and payments. Managed procurement workflows, optimizing supplier engagement and ensuring contract compliance. Identified and resolved invoice discrepancies, preventing financial risks and operational bottlenecks. Developed efficiency-enhancing reports, streamlining procurement processes and reducing turnaround times. Acted as a key liaison between procurement, finance, and vendors to improve service levels. Master Data Management Specialist | July 2016-July 2019 Oversaw vendor and customer master data in SAP, ensuring consistency and compliance with company policies. Processed data requests, banking details, and VAT registrations, minimizing risks of fraud and errors. Conducted data audits and quality checks, improving system integrity and reducing duplication. Provided business insights through data analytics, supporting strategic decision-making.
• IT Support Analyst

  PCCW Teleservices (Philippines), Inc.

  2014.08-2016.07

  (2 years)

  Provided technical support for enterprise applications, ensuring system stability and business continuity. Managed incident resolution and escalation processes, reducing downtime and improving user experience. Documented troubleshooting procedures and enhanced the IT knowledge base for improved support efficiency.
• Client Relations & Front Desk

  Specialized Medical and Dental Center

  2012.02-2014.02

  (2 years)

  Managed patient scheduling and customer service, ensuring a seamless experience for clients. Assisted in marketing initiatives, increasing new client acquisition and retention
• Guest Relations & F&B Coordinator

  Dusit Thani Dubai, UAE

  2010.07-2011.12

  (2 years)

  July 2010-Decemebr 2011 Delivered exceptional customer service in hospitality and VIP guest management. Coordinated F&B operations, ensuring compliance with brand standards and service excellence.
• Waitress & Service Agent

  Thai-Terrace Restaurant

  2007.01-2010.01

  (3 years)

  Provided exceptional customer service in a high-paced dining environment, ensuring guest satisfaction. Recommended food items and described ingredients, flavors, and preparation methods of various Thai dishes. Assisted in taking orders, serving food and beverages, and handling customer inquiries with professionalism. Maintained cleanliness and organization of the dining area, following hygiene and safety standards. Collaborated with kitchen staff to ensure timely and accurate food service. DECLARATION I certify that the information provided is true and correct to the best of my knowledge.

Educational experience

• Sukhothai Thammathirat University

  Faculty of Liberal Arts

  2020.10-2024.10

  (4 years)

  I certify that the information provided is true and correct to the best of my knowledge.

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