Work experience

• Presales Engineer

  Westcon-Comstor

  2024.07-Current

  (a year)

  (1 year 2 months) Handle Crowdstrike Solution 5 years 11 months
• Presales Engineer - Cybersecurity

  Ingram Micro

  2021.01-2024.07

  (4 years)

  (3 years 7 months) Solution Consultation: Provided expert consultation on cybersecurity solutions utilizing technologies such as Trellix, Rapid7, Menlo Security, CyberInt, NSFocus, Group-IB, and Sophos to address clients' security challenges and needs. Solution Design: Designed and proposed customized cybersecurity architectures and strategies, ensuring comprehensive protection against cyber threats and vulnerabilities. Technical Expertise: Demonstrated proficiency in implementing and configuring cybersecurity tools and platforms, offering valuable insights and recommendations to clients. Client Engagement: Engaged with clients to understand their cybersecurity requirements, conducted assessments, and delivered tailored solutions, fostering strong client relationships. Achievement: Awarded "Top Pre-Sales Engineer Q1 2023" for exceptional performance and contributions in delivering compelling pre-sales support and technical expertise. Technology:
• Presales Engineer - Network

  Trellix, Skyhigh, Rapid7, Menlo Security, CyberInt, NS Focus, Google Secops group-ib and sophos

  2019.07-2021.01

  (2 years)

  (1 year 7 months) Pre-Sales Support: Collaborated with sales team to understand client requirements and propose tailored network solutions using Juniper, Sangfor, Comscope Ruckus, A10 Networks, SolarWinds, D-Link, and other technologies. Solution Design: Designed customized network architectures, ensuring scalability and performance met client needs while presenting technical solutions effectively to clients. Post-Sales Implementation: Provided technical guidance and support during solution implementation, conducting configuration, testing, and troubleshooting to ensure optimal performance and reliability. Customer Relationship Management: Acted as a primary technical contact for clients, addressing inquiries and providing ongoing support, thereby fostering strong client relationships and ensuring satisfaction. Technology: Juniper, Sangfor, Comscope Ruckus, A10 Networks, Solarwind, D-Link etc
• Leader Support Engineer

  Ingram Micro

  2018.09-2019.06

  (10 months)

  Managed Service for Network Solution A10, On Site at ISP, 1 product only, A10 Networks ( Carrier Great NAT) nstalation and Implementation Monitor Systems NOC Engineers monitor the performance and capacity of computer systems using a variety of tools. Troubleshoot Problems When a problem impacts the IT services, the NOC Engineer works to triage or troubleshoot the problem, if possible. Track all Issues While responding to incidents, the NOC Engineer must carefully track and document all issues and resolutions in detail. Report Incidents When problems are too large or complex for quick troubleshooting, NOC Engineers must escalate the issue to management, other IT resources or 3rd party vendors for assistance in reaching a resolution.
• Network Engineer

  PT. Sigma Cipta Caraka (Telkomsigma)

  2018.09-2019.03

  (7 months)

  on-site engineer at Government Project Coordinating with Cross-functional Teams: Collaborated closely with Database, System, and Infrastructure teams to ensure seamless integration and functionality of network systems within the government project environment. Network Troubleshooting: Acted as the primary point of contact for resolving network issues on-site, swiftly identifying and troubleshooting problems to minimize downtime and maintain operational efficiency. Network Monitoring: Implemented robust monitoring solutions to continuously track network performance, identifying potential issues proactively and implementing corrective measures as needed. Reporting: Prepared comprehensive reports detailing network performance, including uptime, bandwidth utilization, and incident resolution metrics, providing valuable insights to project stakeholders for decision-making and improvement initiatives. Network Design: Played a key role in proposing and implementing new network designs to meet evolving project requirements, ensuring scalability, reliability, and security in alignment with project objectives.
• IT Staff

  KPSG Official

  2018.01-2018.07

  (7 months)

  and DB (SQL Server) On Site - Insurance Company Supporting infrastructure contact center of Insurance Company. Planning -> Analysis -> Design -> Implement -> Maintenance -> Develop -> back to Planning for this project. Hardware : Server -> Windows Server , Active Directory Database -> MS Sql Server PBX & Networking -> Mikrotic, Cisco, HP Switch, TP-Link, D-Link, Sonus & CTI server Software: In-House Application KPSG -> .NET Programming (C#) Mobile Application. WEB Service & API. MS word, Excel, Viso Support: Support Operational and Contact Center , Support Customer, Reporting: Daily, Weekly, Monthly (Utilization and SLA Report) Root Cause Analysis
• IT Staff Officer

  PT Infomedia Solusi Humanika (ISH)

  2016.09-2018.02

  (a year)

  (1 year 6 months) Hardware(Install , Maintainance , TroubleShoot), Software(install, updates,Testing) Networking(cisco,Mikrotik) : Designing , Implementating, Monitoring and Troubleshoot and Telephone Network Server,Database Support Operational(SLA (Service Level Agreement),QA (Quality Assurance), Admin(MS Office, MySQL) ) create daily, weekly and monthly summary report Support Operational Goals, coordinating with vendor Evaluate helpdesk delivery On Site: The Ministry of Health : Contact Center 119 (Emergency Call) Cisco , Mikrotik, Serve, Ms Office+ Visio , MySql , Avaya, CMS, HTML&CSS
• Assistant It Manager

  Asian Games

  2018.01-2018.01
• Network Engineer

  PT. Graha Karya Informasi

  2015.12-2016.03

  (4 months)

  Standby Network Engineer. Troubleshooting in client (cisco) Implementing new topologhy and new client ( staging ) Maintaining and preventing device ( server ) backup engineer on site migration new pc Site : ANZ Bank : System - Install, Deploy and Migration, QNB : IT Helpdesk Network(Cisco) - Troubleshooting, Monitor Peformance, Indosat : NOC - Monitoring Network Peformance (Solarwind), Mandiri Bank : DRC - Monitoring Network, Conwood : Network Adminstrator : Troubleshoot for office operation(Network,Database, System), Etc.

Educational experience

• Universitas Bina Nusantara

  Computer Science

  2011.01-2015.01

  (4 years)
• SMAN 5 Bogor

  Science

  2011.01-2015.01

  (4 years)

Certificates