• Managed the day-to-day operations of a company’s sales and operations Planning by bridging departments such as Order Intake, Order Management, Logistics & Warehousing. • Coordinate end-to-end back-office support for the sales team, from quotations to order processing until invoicing. • Oversee the end-to-end order processing lifecycle, ensuring accuracy and timeliness in order fulfilment. • Maintain accuracy throughout SAP inventory transactions. • Worked closely with Order Management team, Sales Managers, Accounts Receivable, Planning, Production and Management team • Produce accurate reports on sales performance, order intake, and delivery schedules. • Forecasting sales, defining and reviewing target weekly & monthly • Setup recurring meetings, manage deliverables/milestones, scale risks and issues, ensure relevant stakeholders are involved to ensure delivery within a system. • Ensure production and logistics can meet the forecasted demand efficiently. • Managing inventory by maintaining optimized stock levels to avoid shortage and excess inventory. • Monitor and escalate material availability issues, reconcile inventory discrepancies to ensure uninterrupted work • Manage a team and oversee performance, appraisals, and HR compliance. Execution • Logistics & Supply Chain Coordination • Customer Relationship Management (CRM) • Vendor & Stakeholder Management • Contract Review & Compliance Technical Proficiency • SAP (SD/MM Modules) • Salesforce / HubSpot CRM • Microsoft Dynamics / Sales Force • Advanced Excel & Power BI • MS Office Suite (Word,PowerPoint, Outlook) Leadership & Collaboration • Cross-functional Team Leadership • Training & Mentorship • Project Management • Communication & Negotiation

• Lead the Order Execution & Order intake team. • Monitored customer satisfaction and service levels to ensure that standards are being met. • Order Processed for UAE & GCC clients involving PI creation, stock allocation and release to logistics for dispatch in current ERP systems. • Direct engaged with customers for day-to-day Project execution process and for Project Reviews. • Daily Customer Credit check for available and In Process funds and additionally, follow up on Letter of Credit and related documentation. • Coordinated with Engineering, Suppliers, Finance and Logistics on customer warranty claims. This includes processing returns and scheduling replacements. • Supported complete Order-to-delivery process for Local Contractors & Distributors (in UAE) as well as intercompany orders.

• Review contract and LPO and process orders in the SAP system • Coordinate end-to-end back-office support for the sales team, from quotations to order processing. • Ensure profitability through strategic pricing, negotiation support, and sales margin oversight. • Centralize and manage offer management to boost win rates and order conversion. • Lead forecasting, copper utilization, and capacity planning with supply chain teams. • Support the sales team with quotations, proposals, and follow-ups • Ensure all documentation (POs, contracts, quotations) is accurate and complete • Reviewed order terms and conditions with customers to comply with company policy. • Track order status and coordinate with logistics for timely delivery • Resolve disputes related to orders, invoices, or shipments • Monitor inventory levels and coordinate with warehouse teams

INTERNSHIPS