Work experience

• IT Specialist

  Intel Corporation

  2023.02-Current

  (2 years)

  (2 years 6 months) Managed Active Directory user accounts, passwords, and security group. Assisted in onboarding/offboarding employees, setting up accounts, and managing permissions. Diagnosed and repaired hardware/software issues, minimizing downtime.
• IT Analyst

  Cognizant

  2019.09-2022.12

  (3 years)

  (3 years 4 months) Ensured that reported customer issues were resolved by logging tickets and providing technical support. Maintained a comprehensive knowledge base of software product applications, engineering and design practices, and networking protocols. Managed help desk agents assisting customers with system inquiries, software support, and hardware repair.
• QA Analyst

  Cisco

  2017.09-2019.05

  (2 years)

  (1 year 9 months) Performed thorough testing of software applications to identify defects and ensure functionality, utilizing manual and automated testing techniques. Developed comprehensive test plans, test cases, and test scripts based on project requirements and specifications. Collaborated with cross-functional teams including developers, business analysts, and project managers to ensure effective communication and understanding of project goals.

Educational experience

• University of California, Santa Cruz

  Computer/Information Technology Administration and management

  2011.01-2015.01

  (4 years)

Certificates