Assists students and Enrollment Counselors through the enrollment process by ensuring all admission and tuition obligation requirements are met.Reviews Salesforce profiles for processing, accuracy, and quality control for student applications and files.Provides information to students regarding the admission process and their acceptance through inbound/outbound calls & email correspondence.Creates cases for financial aid packages and updates financial aid Excel reports for the Admissions department.Manages Excel reports from Salesforce dashboards for student intake and cleared tracking data. Cross-trained for College of Health Professionals and College of Business program eligibility requirements.

Counsels prospective students for the College of IT through the admission process and qualifications. Manages pipeline of students through Salesforce with outbound/inbound calling, appointment setting, and email correspondence. Communicates with other internal departments about transcripts, IT industry certifications, admissions, financial services, and military tuition assistance. Selected as Peer Coach to mentor and help train newly hired enrollment counselors.

Licensed to write and sell Home, Auto & Special Line insurance policies in 50 states. Took inbound calls quoting customers and cross selling polices. Worked on specialized team to serve USAA members.

Solved technical and billing issues for wireless products. Met and surpassed monthly quotas while maintaining positive customer service scores. Participated in Apple Masters training program. Initiated credit checks and made recommendations for customer wireless solutions. Managed and input leads in Salesforce for small business accounts.

Worked on a daily basis selling wireless and home services to new and existing customers. Managed to reach sales quotas and surpass monthly. Also, received and checked in inventory on a weekly basis as well as preparing daily bank deposits.

Engaged in monthly conference calls with business account executives and developed presentations on sales goals & statistics. Confirmed appointments through outbound calling campaigns.