Work experience

• AIOps Technical Manager

  Johnson & Johnson

  2024.03-Current

  (a year)

  Responsible for implementing and managing AIOps-driven Application Performance Managementsolutions using AppDynamics and integration with Moogsoft, ThousandEyes, Grafana. Collaborate closely with cross-functional teams to enhance application monitoring, provides actionable insights, and ensure optimal performance across various digital platforms.Develop the APM AIOps strategy for the organization, outlining the goals, roadmap, priorities, and technical design for implementing AI-driven solutions in IT operations to deliver capabilities such as, anomaly detection, predictive analytics, incident management automation, and root cause analysis. Work closely with cross-functional teams to ensure seamless integration of AIOps into existing IT processes.
• Principal Consultant

  Cisco

  2023.11-2024.02

  (4 months)

  ● Design, planning, deployment, implementation of APM solution for major financial institutions and companies.● With AppDynamics, enterprises have real-time insights into application performance, user performance and business performance so they can move faster in an increasingly sophisticated, software-driven world. ● Built to be an essential pillar powering digital transformation, AppDynamics' Application Intelligence Platform delivers a real-time, end-to-end view of end-user to data center, as well as rich analytical insights into customer behavior and the correlations between application and business performance, to help companies ensure ideal customer experience and increase operational agility and effectiveness.
• Senior Consultant

  Cisco

  2021.09-2023.10

  (2 years)

  ● AppDynamics is the Application Intelligence company that provides enterprises with next generation of APM(Application Performance Monitoring) software to monitor, manage, analyze, and optimize customer experiences and most complex software environments behind them.
• Monitoring Architect

  Bank of America

  2020.07-2021.08

  (a year)

  ● Being part of an Engineering team, Implementation and on-boarding of Application PerformanceManagement tools like AppDynamics, Splunk etc., to help support teams proactively identifyapplication availability, reliability and capacity issues impacting the production applicationenvironment● Working with the development and production support teams to identify metrics to showtransparency, conduct performance analysis and fine tune systems● Work will also include projects to enhance monitoring across the application portfolio, integrating with new technologies and other industry standard monitoring tools
• Functional Lead and Production Support Manager

  UBS

  2014.02-2020.01

  (6 years)

  -Manage end to end production support from infrastructure to application support which includes a suite of 50+ business critical applications (Murex, Market (ION), Exchange, ECN, Algo-trading connectivity etc.,) used by Front Office, Middle Office, Back Office and external clients.-Transform IT production services into Lean IT functions by analyzing current state operations & processes, developed insights and winning strategies to embed Lean thinking, improve processes, increase DevOps automation and eliminate waste.-Strong collaboration with stakeholders to ensure optimal balance between Change process and reliability (SRE)-People management of local and remote teams to support Rates, Credit, Derivatives(Futures, Forwards, Swaps, Options) product applications-Responsible for Availability Management, Major Incident Management , Problem, Change, Release, Capacity and Vendor management, Automation, BCM/DR, Audit & Infrastructure maintenance activities.
• Production Support Manager

  UBS

  2008.03-2014.01

  (6 years)

  -Management of local and remote teams to support Fixed Income and Money Market (FX, Money Markets, Commodities, Derivatives, Loans, Deposits) suite of 30+ mission critical applications used by Front Office Traders and Sales, Back Office users and external clients.-Managing User Acceptance Testing(UAT), System Integration Testing(SIT) and Non-Functional Testing(NFT) environments.-Primary contact for IT and Business management & internal and external audits, ability to work under pressure with demanding FX front office senior Sales & Traders at Trading Floor.
• Production Support Lead

  UBS

  2003.03-2008.02

  (5 years)

  -Manage end to end production support from infrastructure to application support for FX which includes a suite of 20+ mission critical applications used by Front Office Traders/Sales and Back Office.
• Application Support Analyst

  UBS

  1999.09-2003.02

  (3 years)

  -Supporting FX applications used by Front Office and Back Office users-Subject Matter Expert(SME) for the APAC End of Day batches/reports-Ability to work under pressure with demanding FX front office Sales & Traders
• Systems Analyst

  UBS

  1997.11-1999.08

  (2 years)

  Analysis, design, development, testing and implementation of software & User support
• Systems Analyst

  EPS COMPUTER SYSTEMS PRIVATE LIMITED

  1996.08-1997.10

  (a year)

  -Development and support of trading applications-Optimizing SQL Queries and development of new PRO*C reports-Enhancements to Visual Basic programs, Crystal Reports, Unix Shell Scripts