• Redesigned online operations, resulting in an 80% increase in customer service and technical support through better digital engagement metrics to ensure evolution of team reputation• Expanded business growth and employee relations by 20% by developing relationship management strategies • Conducted trend analysis of employee objectives, proposed work improvements and achieved 14% increase in productivity and communication; advised change management work streams to optimize organizational hierarchy and a more seamless operation• Reduced product delivery time from two months to twelve days, boosting customer satisfaction and on-time delivery

• Analyzed customer needs to tailor sales strategies, achieving a 15% increase in conversion rates• Developed and maintained strong customer relationships, securing a 37% repeat business rate• Maintained detailed sales records and reports, improving reporting accuracy• Collaborated closely with Nike and Adidas, acquiring extensive knowledge of products and market strategies

- Fostered a community among 132 residents from diverse academic programs- Cultivated relationships with 132 residents to nurture a secure setting for academic and personal development- Upheld community standards, ensuring adherence to policies on quiet hours, substance use, sexual health, consent, and cultural and ethnic respect; coordinated sessions with 35+ students

• Collaborated with the Campus Activities Board and over 100 student groups to enhance leadership and personal development opportunities• Managed social media platforms, amplifying reach and engagement by 62% within seven months• Increased annual events by 50% organizing and executing over 170 campus-wide events and special programs

- Develop, implement and manage our social media strategy- Manage and oversee social media content- Measure the success of every social media campaign- Keep abreast of the latest social media best practices and technologies