– Now Led the Front sales team and Project Management efforts for a broad range of digital services, including 2D/3D animation, website development, digital marketing, app development, NFT development, game development, and e-books. Managed and qualified inbound leads generated through multiple channels such as Bark, SEO, and PPC campaigns, ensuring that they were promptly addressed.

– 2024 Led the Front sales team and Project Management efforts for Anideos.com with a broad range of digital services, including 2D/3D animation, website development, digital marketing, app development, NFT development, game development, and e- books. Managed and qualified inbound leads generated through multiple channels such as Bark, SEO, and PPC campaigns, ensuring that they were promptly addressed. Coordinated the scheduling, resourcing, and execution of client projects, tracking progress and mitigating risks to ensure high-quality, on-time delivery.

Peddle.com Delivered exceptional service to customers for Peddle.com by assisting with the buying process of junk cars, addressing inquiries, troubleshooting issues, and guiding customers through the vehicle valuation, offer, and pickup processes. Managed backend systems for both Peddle.com and Papa John's Pizza, ensuring smooth processing of customer orders, vehicle transactions, and order dispatches. Updated and maintained accurate customer and transaction records in internal databases for Peddle.com, including vehicle details and order histories. Managed inventory data for Papa John's Pizza to ensure stock levels were accurate. Software Skills Sales Force Zoho Hubspot Hubstaff Zendesk Oracle X - CRM Back Office Management Global Sales & Customer Service Expertise Delivered exceptional customer sales and support across diverse regions, including the U.S.A, Europe, Canada, U.A.E, U.K, and Australia. Proactively identified and addressed client needs, ensuring seamless service delivery, cultural sensitivity, and high satisfaction rates. Leveraged strong communication and problem-solving skills to navigate complex inquiries, resolve issues efficiently, and build lasting relationships with a global customer base. Consistently exceeded performance metrics, demonstrating adaptability and a results-driven approach in fast-paced, international environments. Professional Experience 2015 – 2017 Manager for SquareTrade (warranty company) and Walmart Dilivering Customer Support for SquareTrade, providing warranty services for all types of electronic gadgets and appliances. Ensured high levels of customer satisfaction by addressing and resolving complex issues. Managed escalations for both SquareTrade and Walmart, quickly addressing and resolving high-priority customer complaints or issues that could not be resolved by frontline agents. Delivered timely and effective solutions to preserve customer satisfaction. Handled e-support for both SquareTrade and Walmart, ensuring smooth back-office operation

Customer Support & Escalation Specialist, Customer Support Manager, and Escalation Manager for SquareTrade (warranty company) and Walmart Dilivering Customer Support for SquareTrade, providing warranty services for all types of electronic gadgets and appliances. Ensured high levels of customer satisfaction by addressing and resolving complex issues. Managed escalations for both SquareTrade and Walmart, quickly addressing and resolving high-priority customer complaints or issues that could not be resolved by frontline agents. Delivered timely and effective solutions to preserve customer satisfaction. Handled e-support for both SquareTrade and Walmart, ensuring smooth back-office operation

Regions: U.S.A, U.K, Australia and Canada Sales Architect with responsibilities in academic sales, support, design and development sales, and project management for multiple clients. Engaged in direct sales of academic services, offering tailored solutions to meet client needs. Provided end-to-end support, guiding clients through the sales cycle, including consultation, order placement, and after-sales assistance. Developed and implemented sales strategies to drive revenue growth in both academic and design/development domains, consistently exceeding sales targets and achieving business objectives. Oversaw the execution of client projects, ensuring timely delivery and adherence to quality standards. Coordinated with internal teams to manage timelines, budgets, and deliverables while maintaining client satisfaction.