Spearheaded a high-performing team of technical consultants, driving delivery of expert technical consultation services to clients, IBM sales teams, and Business Partners including Tier1&2consulting firms Led the design and proposal of innovative solutions, ensuring technical feasibility and alignment with client business requirements Collaborated with cross-functional sales teams to design, develop, and deliver tailored solutions, driving business growth and client satisfaction Developed and delivered technical education, Proof of Concepts (PoC) & Experience (PoX), and resolved critical technical situations, showcasing expertise and building trust with clients and stakeholders Championed strategic technical guidance, supporting sales teams in responding to RFPs, and addressing technical questions to drive deal closure

Spearheaded Chatbot deployment and optimization regionally, freeing 14 FTEs in a top-tier private bank. Led CRM overhaul for a regional bank, enhancing products across Singapore, Malaysia, and Thailand. Analyzed and enhanced Global Bank's Institutional Banking IT strategy, delivering strategic tech recommendations for process enhancements and optimisation Led a Business Process Re-engineering (BPR) initiative involving 54 internal bank processes via RPA bots and Business Process Management (BPM), freeing 4 FTEs and optimizing 100+ processes.

Delivered Project Management Office support including the establishment of detailed project plans and stakeholder management involving Senior Management and Operational team Facilitated the launch of DevOps updates and developments through the deployment of the Software Development Life Cycle (SDLC) across the cross-functional teams Identified optimization targets and areas of improvement through in-depth analysis of the TOIL hours (i.e. manual and repetitive activities) incurred within shortlisted processes Developed in-depth market research reports on the feasibility of banks’ development of digital currencies and adoption of Central Bank Digital Currency (CBDC) across Singapore