Provide program and application information to prospective students as admissions first point of contact.Create and facilitate presentations for prospective student information sessions.Represent Tisch graduate programs at NYU college fairs, admissions panels, and campus tours.Maintain graduate admissions public webpages with updated program and application information.Create prospect records in Slate for leads; create and send mailings to new prospects.Process supplemental application materials including transcripts and test scores.Review applications for quality assurance before delivering to department directors for review.Support Tisch Student Affairs events and initiatives including Parents’ Day, Salute, and Orientation.

Provided support for admissions recruitment events by managing Extinguisher event database, creating email campaigns, coordinating guest campus access, and scheduling admissions staff and student ambassadors.Managed campus tour program by running online registration, coordinating group tours, and supervising 30+ student tour guides.Programmed daily counselor meetings and portfolio reviews by communicating directly with prospective students and managing office master schedule.

Programmed and facilitated recruitment events for schools and performing arts groups, in person and virtually.Coordinated daily campus tours and group tours for prospective students and consistently updated tour script.Created and developed major-specific virtual campus tours in 2020 in response to COVID-19 pandemic.Trained, supervised, and managed payroll for 30+ student ambassadors.Evaluated and scored essays and recommendations of 300+ applicant records for Admissions Committee.Created and curated biweekly Admissions Newsletter for 7,000+ prospective students.Responded to 50+ daily phone and email inquiries from prospective students.

Responded to 50+ inbound patron calls daily to sell single tickets, process exchanges, and solicit donations using Tessitura software.Trained new representatives on procedures and software by teaching from the employee manual and conducting practice calls.Analyzed and enter Survey Monkey experience feedback responses into customer accounts.

Managed trip assignment for 700+ student and staff on 20+ weekly off-campus trips.Coordinated transportation to trip sites and organized/executed departure from campus.Collaborated with Main Office, Office of Student Life, and Health Office to prepare studentinformation and communicate with parents prior to trips.Supervised team of programming assistants and delegated trips preparation tasks.

Managed operation of Disney Learning Center by providing administrative support, checking out library resources, and assisting students with computer lab usage.Mentored students by conducting individual writing labs to review resumes, cover letters, and essays.Partnered regularly with Education, Communication, and Events teams.

Multitasked stocking and organizing the sales floor with managing lines at registers.Problem-solved to provide excellent guest service when a desired merchandise product was not readily available.Regularly served guests of diverse age and cultural backgrounds.

Developed and taught curriculum for 3-week Public Speaking course for 20+ students and 7-day Zumba course for 80+ students on Yale University's campus.Guided 70+ high school students per trip on weekend cultural trips to New York City.Planned and facilitated 3 community building activities per week for 15+ residents.Facilitated evening main events for 600+ student body on and off the Yale campus.

Planned and executed monthly social programs, designed educational bulletin boards, and enforced campus safety policies for 30 hall residents.Served as Multicultural Advisor and facilitated monthly modules to team of 12 to increase inclusivity in their roles.Selected to present gender and sexuality program before North Carolina Association of Residence Halls Conference in February 2016.Recipient of the RA of the Year Leadership Award and nominee for Keith Shawn Smith Award for Community Development and Mentorship.

Loaded Guests at The Twilight Zone Tower of Terror in Disney's Hollywood Studios.Operated with efficiency to accommodate volume of approximately 1500 Guests per hour.Completed seminar series Entertainment Show Production and Exploring Guest Service.