King's Resume

King

Senior Specialist II

Male

Sales representative

Live in Malaysia

Nationality

Senior Specialist II
FUJIFILM BI Malaysia
2025.01-Current
(a year)
Key Responsibilities： • Technical Support & Implementation • Provide 2nd-level technical support for FUJIFILM business and enterprise solutions (e.g., print management, document workflow, cloud systems). • Assist in solution configuration, testing, deployment, and troubleshooting. • Collaborate with the pre-sales and solution architects to validate solution feasibility and requirements. • Operational Excellence • Maintain and monitor system performance, ensuring uptime and customer satisfaction. • Handle incident escalation, root cause analysis, and service restoration in alignment with SLA standards. • Support continuous improvement initiatives to enhance operational efficiency. • Customer & Internal Coordination • Liaise with customers, sales teams, and technical engineers to resolve solution-related issues. • Conduct product or solution training sessions for internal teams and end-users. • Document system configurations, procedures, and troubleshooting guidelines. • Data & Reporting • Prepare periodic reports on support performance, solution stability, and customer satisfaction metrics. • Identify recurring issues and propose preventive actions.
Business Solution Specialist
IRS Software Solution (M) Sdn Bhd
2022.12-2024.12
(2 years)
Key Responsibilities • Engage with prospective and current clients to understand their business operations, pain points, workflows (particularly in retail, F&B, multi-branch businesses) and translate into solution requirements. • Conduct product demos and workshops showcasing IRS’s POS, inventory management, CRM or e-commerce modules. • Work collaboratively with sales & marketing to support pre-sales activities: lead generation, qualifying opportunities, crafting solution proposals, quoting. • Liaise with internal teams (R&D, support, implementation) to ensure that the customer’s functional requirements are clearly handed over and aligned with the solution capabilities. • Monitor and manage project implementation timelines, coordinate stakeholders, track delivery milestones, ensure client training and handover. • Provide training and onboarding to clients; create user-guides, process documentation, best-practice workflows tailored to their context. • Act as client advocate: collect feedback, report bugs/enhancement requests, ensure smooth post-go-live support and drive adoption. • Report regularly on solution performance, project status, customer satisfaction metrics, and identify opportunities for upsell or improvement. • Stay updated on industry trends (retail, F&B, multi-store, e-commerce) and IRS product enhancements; contribute to solution value-proposition refinement.
Associate Software Engineer
Software International Corporation (M)
2021.06-2022.12
(2 years)
Key Responsibilities • Collaborated with AIA Hong Kong stakeholders to gather, analyse, and document user and business requirements for electronic form (eForm) modules. • Supported the design, customization, and validation of digital insurance forms using AIA’s eForm framework and workflow systems. • Conducted User Acceptance Testing (UAT), prepared test cases, and tracked defect resolutions in coordination with developers and QA teams. • Provided technical and operational support to ensure accurate data mapping, workflow automation, and integration with AIA’s back-end systems (e.g., policy administration and customer portals). • Assisted in system configuration, deployment, and production migration for multiple project phases across different AIA business units. • Coordinated between Software International’s internal team and AIA Hong Kong project managers, ensuring alignment on timelines, deliverables, and compliance standards. • Created and maintained documentation, including user guides, process flow diagrams, and configuration notes for internal reference and client handover. • Participated in continuous improvement discussions to optimize eForm usability, performance, and data accuracy. Key Achievements • Contributed to the successful rollout of multiple eForm modules, reducing manual form submission turnaround times. • Strengthened client relationships through consistent communication and proactive problem-solving. • Improved team efficiency by helping standardize UAT processes and internal documentation practices.
Software Trainee
Solution A&C Technology Sdn Bhd.
2020.11-2021.01
(3 months)
Key Responsibilities • Assisted in software development and customization using programming languages and tools as assigned (e.g., C#, .NET, SQL, Java, or PHP depending on project). • Supported system testing, debugging, and documentation, ensuring applications met functional and technical requirements. • Participated in code reviews, unit testing, and deployment activities within the development environment. • Helped maintain and update existing applications by identifying and fixing bugs or implementing minor feature enhancements. • Collaborated with the project team to gather user requirements and translate them into technical specifications. • Prepared technical documentation such as installation guides, test cases, and user manuals. • Provided technical support for internal systems or client-side issues during pilot runs and after deployment. • Learned and applied software development lifecycle (SDLC) principles including design, testing, and release management.