Managing day to day network and desktop support in a fast paced senior healthcare environment. Typical duties may include anything from local desktop support to racking hardware in one of the 4 managed Network Closets. Highly skilled with remote support tools (VMWare, SCCM Remote Desktop) as well as SLA Based Ticket Support system (ServiceNow). Extreme time management skills, meeting deadlines, managing both large and small projects, working closely with vendors to build out existing network infrastructure, project management skills. Daily use of Active Directory services & SCCM to both build & manage 200+ client machines in a Windows 10 environment. Electronic Medical Records superuser for Point Click Care. Created, delivered & managed all security credentials for new staff.