Work experience

• CUSTOMER EXPERIENCE ASSOCIATE

  Heathmont OÜ

  2023.11-2024.08

  (10 months)

  - Provided both English and Thai support to customers across the globe via email and chat. Maintained high performance and high satisfactory scores. - Assisted other teams with sensitive requests like personal data processing requests, VIP customers, and language cases.
• CUSTOMER SUPPORT & BLOG CONTENT AUTHOR

  WISE

  2021.12-2023.01

  (a year)

  - Provided English support to more than 20 customers daily via phone, and email. Achieved above 90% satisfaction rate - Worked closely with the SEO content specialist team, curating content on helpful finance topics for readers in Thailand
• TEAM MANAGER

  LAE PLAYS

  2018.01-2020.01

  (2 years)

  (CONTRACT POSITION) Led a team of 10 to effectively address customer issues, achieving a positive feedback rating with an above 90% satisfaction score consistently Implemented a process system to facilitate efficient collaboration between team members resulting in boosted productivity

Educational experience

• Civil Aviation Training Center

  Aviation Management

  2011.06-2015.06

  (4 years)

  Bachelor of Technology, Airport Management.

Languages