Kelvin's Resume

Kelvin

General Manager | Country Manager

Male

Country Manager

Live in Singapore

Nationality

General Manager | Country Manager
ZircoDATA SG Holdings Pte Ltd
2025.03-Current
(a year)
- Full P&L Responsibilities & Management of SG entity. - Team & Performance Management - Business Development & Planning. - Compliance Management. - Responsible for the Office & Warehouse facilities in SG. - Key Commercial decision making. - Vendor Management. - Budget Management - HR, Administration, local IT, Safety, Internal & External Audit Management. - Representation of the SG entity.
Global Head of Sales
AMOS Group Limited
2024.04-2025.03
(a year)
- Publish an annual sales strategy that defines the key initiatives for each market and geographic territory. - Sets growth strategy and holds team accountable for execution. - Manage the operation and resources of the team to deliver profitable growth. - Manage the use of operating budgets for all sales/marketing activity for the division. - Define the salesforce structure to grow sales. - Hire and develop additional sales staff to grow the business. - Define and oversee staff compensation and incentive programs that motivate the team to achieve their targets. - Plans, implements and manages the workflow and sales activities against KPIs. - Provide constructive and timely performance evaluations. - Handles coaching, discipline and ensures employees follow company policies. - Align and continuously improve distributor/agent network in accordance with strategy. - Put in place infrastructure and systems to support the sales function. - Define sales processes that drive desired sales outcomes and identify improvement. - Provide detailed and accurate forecasting to operations including status of KPIs. - Compile info and data related to customer and prospect interactions (SalesForce) - Plans, controls and directs activities of the team. - Create a company culture of success and goal achievement that is customer focused and achieves a high level of customer loyalty. - Monitor customer, market and competitor activity and provide feedback to the company leadership team and other company functions. - Manage the marketing function to establish successful sales support, channel and partner programs. - Manage key customer relationships and participate in strategic opportunities. - Travel for in-person meetings with customers, prospects and partners to develop key customer relationships.
Director of Middle East and Asia
MacGregor
2021.07-2024.04
(3 years)
(MacGregor-GSD Sales & Customer职位:Experience) (2 years 10 months) Roles - Regularly reporting to the senior level management on business results and plans. - Full P&L Responsibility for all Aftersales products. - Provide leadership and team management to the team. - Develop and manage targets for personnel in the region. - Develop, implement, and maintain budgetary and resource allocation plans Key Responsibilities - Contribute to, communicate and implement the GSD global and regional sales strategies for spare parts and maintenance activity - Lead the Regional Account Managers and Product Managers to maximize revenue, profit, and customer satisfaction and ensure structured visit and focused campaigns - Identify true sales potential opportunities - Actively champion development and promotion of Service Contracts to allow growth of true customer partnerships - Coordinate across-regional sales activities and work with Director Europe and ANS in global activities and account management - Work with Finance to develop processes and metrics to gather market intelligence and customer information - Actively develop high level/strategic relationships with identified major VIP customers - Support sales personnel with all large quotations and high level service contract offers, and assist in closing orders - Participate and contribute to recruitment, onboarding, and training high- performance employees to achieve sales, profitability, market share, business plan objectives and business processes. - Build co-operation with peers in new building divisions to ensure lifecycle benefits are communicated with customers at newbuild stage - Work internally to increase Project Sales - Create and maintain a positive and interactive team climate.
Director of CraneCare
The Manitowoc Company
2018.10-2021.01
(2 years)
(2 years 4 months) - Responsible for developing and implementing performance standards for customer service function(s) in order to provide superior aftersalesservice and care to Dealers/Customers. - Managing relationships with key vendors, dealers and suppliers in support of the Company's strategic goals and objectives for the aftersalesgrowth in the regions. - Regularly reporting to the senior level management on aftermarket business results and plans. - Full P&L responsibility for CraneCare department (Parts & Service) - Provide periodic reports (Forecast, KPI, P&L) to Group leadership & stakeholders on all aftersales activities - Train, motivate, and lead after sales teams to achieve set objectives and targets - Build relationships with suppliers, dealers and customers; making sure follow- ups on customers to reduce downtime and resolve customer issues - Monitor Utilization, Efficiency and Productivity of the team - Develop programs/campaigns to attain maximum customer satisfaction and create awareness - Develop and optimize support and service processes, tools, and systems - Ensure compliance with all general and company policies when carrying out job duties.
Aftermarket Manager
Volvo Trucks Singapore
2015.04-2018.10
(4 years)
(3 years 7 months) - To develop aftersales strategy and price list setup for UD, Renault and Volvo Branded parts. - Maket research for all brands aftermarket product. - To develop and Manage aftermarket sales to all Volvo traders. - Responsible for overall aftermarket profit and lost. - To develop & secure with the right retail processes and making sure the Volvo systems are in place. - To manage & support all Volvo Systems and access for all user. - Ownership of Volvo ordering processes including LPA, LDS, VOSP, Workshop planner and etc. - To define stock policy, warehouse layout & management, SOP, Stock take processes and etc. - Main supervisor for annual Stock take in Dealer warehouse to make sure every stock take is according to SOP. - To develop Service Agreement contract including the full matrix of the contract. - To develop Service Agreement offering strategy and contract for all Volvo and UD trucks. - To support salesmen in the Service Agreement sales. - Handle all repair costs, issues, and to adapt our Service Agreement offering and claims. - Defining labor cost and make sure it is competitive. - To oversee and manage Service Agreement contracts & claim process including the approval process. - Responsible for the Service Agreement sales and profitability. - Create Campaigns to boost sales. - Oversees the Dealers aftermarket product P&L. - To promote aftermarket offering especially Dynafleet and Fuel advice services. - To oversees and manage the Dynafleet training for all customer and drivers. - Providing monthly Fuel advice for all customer. - Overseeing the entire Dealership operation with ownership of the P&L.
Global Sales and Marketing Manager
LiuGong Machinery
2011.10-2015.04
(4 years)
(3 years 7 months) - Responsible for developing and implementing performance standards for aftermarket parts function(s) in order to provide superior service and care to Dealers/Customers. - Managing relationships with key vendors, dealers and suppliers in support of the Company's strategic goals and objectives for the parts growth in the regions. - Regularly reporting to the senior level management on parts sales results and plans. - Plans and Execute Parts Sales, KPI and Marketing strategy which includes Campaigns, Market Intel, Pricing support & review, quality issues andparts availability using SAP & WMS systems. - Regularly visits customer/regions colleagues to collect and consolidate parts related reports/issues for Data Analysis and provide solutions for management approval - Provide parts training for all Regional Parts Managers. - New business development (Lubricant business) - Providing parts technical support and parts warranty claims to customers. - Manage Inventory Planning for PDC and Customer, give recommendation of stock inventory to maintain a healthy inventory level. - Provide sales material to all Dealers. - Manage all IT related support and setup. (SAP, WMS, Manual Exceltemplates and etc) - Creating template using Excel for support system and forms.