•Oversee the operation of three educational training branches•Market and recruit students to the programme•Resolve individual client inquiry and concern along the set of structured guidelines. Salvage the unexpected crisis related to customers and teaching consultants•Set standards and guidelines for performance evaluation and quality control based on the analysis of company’s history data•Participant in marketing campaign-Facebook Ad, SEO activity•Research the regulations and other requirements for business development•Research, design and conduct the AEIS prep teaching programme

•Researched for new partner companies online for London and Madrid programme•Managed new contacts and maintained client relationship using CRM software•Represented company at career fairs in universities to promote the programme •Recruited university level students and interviewed applicants

•Taken the full range of administration responsibility of an educational centre with 70 registered students and 15 Ministry of Education trained teachers•Developed key skills in customer service, marketing, staff support/training, and finance admin.•Increased recruitment/sales for 40% after the first academic year•Delivered Overseas Internship Project: learnt immigration regulations and applied visa for candidates, coordinated with business partners in China and New Zealand •Delivered Solar Energy Project: researched and prepared pitching materials, liaised with suppliers in Malaysia •The company launched Office Automation System for all the branches, this led to an improvement in my IT skills especially in trouble shooting and briefing new users•Learnt to work well under pressure

•Helped Singaporean employer to run the start-up company in Xian China•Developed skills in liaison with stakeholders with different occupations: government officers, bank clerks, scholars, vendors and agencies•Gained practical experience in account management, researching/shortlisting, negotiation, and became a fast learner