SaaS expense management solu6on company (Sister company of Spenmo), we help businesses in expense management, providing a workflow for vendor invoices & employee claims by u6lizing AI. We provide automa6on and control for companies to streamline their opera6ons. Operates in Singapore, currently expanding to other SEA markets. • Currently handling the end to end sales func6on mainly in the Singapore market, with following responsibili6es: o Outbound, cold calling, email reach out, LinkedIn reach out to book mee6ngs by aligning message with customer’s persona o Sales demo, iden6fying pain, root cause of problems, and impact in prospect’s business, inspiring changes through customer story. o Nego6a6ons and close won of new accounts • U6lising MEDDPICC framework to close deals (More details under Cer6fica6ons segment) • Responsible in managing the whole aVer sales process for customers: o Customer onboarding and ac6va6on o Customer engagement, maintaining customer ac6vity in the plaWorm o Upselling addi6onal plans to exis6ng clients o Reten6on & renewal on customers subscrip6on • SeXng up dashboards to track client’s ac6vity in the plaWorm • Collaborate with different func6ons to solve customer issues, also tracking feedbacks and problems from customers to share with the product team for product development. • Sharing inputs on go to market strategies with the Head of Sales (Direct Reports) to be presented with the C teams. • The go to person in commercial team for any data related tasks & analysis (Capable increa6ng dashboards and pull data for analysis – Hubspot & Holis6c). Support the data needed by the commercial team for decision making.

we help businesses in spend management, providing a workflow and payment solu6on for businesses to pay their subscrip6ons and vendors through our plaWorm. While keeping all transac6ons data under 1 plaWorm and make it easy to reconcile with accoun6ng soVware. Operates in 3 main markets, Singapore, Indonesia, and Philippines. • Responsible in managing 2 team members for Indonesian Market, and handling the whole aVer sales process for customers: o Customer onboarding and ac6va6on – Achieved 80% MAU highest across markets. o Customer engagement, maintaining customer ac6vity in the plaWorm o Upselling addi6onal features to client o Reten6on & renewal on customers subscrip6on • SeXng up dashboards to track OKRs for CSMs • Collaborate with different func6ons to solve customer issues, also tracking feedbacks from customers to share with the product team. Responsible for monthly Voice of Customer (VoC) session to share metrics & feedbacks with the rest of the organiza6on. • Sharing inputs on go to market strategies with the Country Lead (Direct Reports) to be presented with the C teams and executed by the rest of the commercial team. • Managing mass customer communica6on on product updates, SLA adjustments, change of policy, and workflow adjustments. • The go to person in commercial team for any data related tasks & analysis (Capable increa6ng dashboards and pull data for analysis – Hubspot & Holis6c). Support the data needed by Country Lead for decision making.

• First hire in Indonesia for customer success manager role. • Responsible in handling the whole aVer sales process for clients. o Customer onboarding and ac6va6on – Managed to improve 6me to value from 2 weeks to 5 days aVer sales hand over. o Customer engagement, maintaining customer ac6vity in the plaWorm – Tracking customer with low ac6vity, encouraging usage & ac6vity in the plaWorm. • In charge of managing Indonesian market CSMs and repor6ng to the Head of Customer Success. • Managing 150+ accounts ranging from SMEs to Enterprise clients across Indonesia, Singapore, and Philippines. • Collaborate with different func6ons to solve customer issues & 6ckets. • The go to person in commercial team for any data related tasks & analysis (Capable increa6ng dashboards and pull data for analysis – Hubspot & Holis6c).

that offers mul6ple cloud products (HRIS, Accoun6ng, Tax, CRM) to help business grows, in this role I’m focusing on the accoun6ng SaaS for SMEs in Indonesia. Helps business to generate financial reports, generate invoices & POs, track inventory through 1 accoun6ng plaWorms. • In charge of Implementa6on Specialist Team for Mekari Accoun6ng product (Jurnal), a total of 24 team • members. Focusing in customer onboarding & ac6va6on phase. – Improved team ac6va6on rate from 55% to 90%+ during this period. • The go to person (product expert) for any product related ques6on across division. • Collabora6ng with other teams, especially product team on product reviews. Also collabora6ng with product team on reviewing third party integra6on. • Responsible for the team’s monthly performance, repor6ng to Head of Customer Success. • SeXng up the metrics and KPI to measure performance for Ac6va6on Team.

SaaS company that’s focusing on cloud accoun6ng soVware for SMEs, eventually got acquired by Mekari. Responsible for customer onboarding, ac6ng as consultant to client’s business and giving advice on the best prac6ce to implement Jurnal in the client’s business. – Highest ac6va6on rate among peers during this tenure • Sharing feedbacks during demo with mee6ng notes, summarized as a report for monthly performance. • Collaborate with support & tech team to solve client’s technical issues (bugs). • Webinar onboarding for customers.