Interview and enroll potential students for MMI motorcycle and marine programs as well as UTI automotive/diesel and welding programs. Specialty trained to enroll hearing impaired students for all UTI programs as well as international students to obtain M1 Visa. Helped implement changes to the student cancel process, helped develop the new student virtual experience through media fly. Maintained a high start rate by driving students to orientation.

Admissions representatives for undergraduate military and civilian students. Enrolling for academic and occupational degrees.

• Successfully enroll civilian and military students into Argosy University Online undergraduate and graduate degree programs and ensure they are successfully transitioned into the classroom• Engage students in conversation regarding their interest and plans to continue their education.• Assist potential students in determining their fit and eligibility into our programs• Accompany the potential student on a virtual online tour, introducing them to the online campus and classroom• Guide potential students through the enrollment process which includes; application, securing transcripts, financial aid, and academic acceptance• Work interdepartmentally to ensure the potential students have the best experience throughout the enrollment process and classroom orientationMember of the student empowerment committee.Graduate of the EDMC S.T.E.P. Program (Skills to enhance potential) Jan 20, 2016.

Provide superior customer service and offer protection products to ensure renters are fully satisfied with their rental experience and return to us every time they need a rental vehicle. Responsible for using cost control, P&L statements, and other tools to create profitability at my branch and the business as a whole. Market to local businesses to obtain new partnerships and help sustain relationships with current partnerships. Learn to mentor, train, develop, manage and promote my own staff.

Worked as a Level 1 Technical Support Analyst within the Apollo Enterprise Contact Center Shared Services. Responsible for performing procedures and projects, as assigned, which are within the scope of ensuring the service quality of the Technical Support department and the impact those services have on students, faculty, and staff, with limited supervision.

Worked as an outbound contact specialist within the Apollo Contact Center. Performed outbound calls using the qualifying call script to transfer potential students to enrollment advisors. Participated in a variety of beta testing of new systems such as the predictive dialer using the Avaya phone system.