Work experience

• Technical Presales Engineer (HPE Focus)

  PT ECS INDO JAYA

  2020.08-Current

  (6 years)

  (5 years 5 months) Technical Consulting & Solution Design: Serve as the primary technical point of contact, translating complex customer and partner requirements into comprehensive technical solution designs utilizing the entire HPE portfolio (Servers, Storage, Networking, GreenLake, AI/ML, HPC). Responsible for creating architecture diagrams, Bills of Materials (BOMs), and technical proposals, and identifying/mitigating project risks. Product Presentation & Value Articulation: Deliver compelling technical presentations, demonstrations, and workshops to various audiences, including C-suite executives. Clearly articulate HPE's value proposition and competitive differentiators. Design and execute complex, multi-product Proof-of-Concept (POC) solutions. Sales Enablement & Collaboration: Collaborate closely with sales teams on account strategy and pipeline progression. Provide expert technical support for RFI/RFP responses and proposals. Cultivate trusted advisor relationships with customers and partners, and proactively mentor junior team members. Market & Industry Insight: Maintain deep knowledge of the HPE product roadmap, features, and competitive landscape. Continuously track industry trends (cloud, AI, IoT) and provide balanced customer feedback to guide product development teams. Documentation & Reporting: Responsible for documenting all pre-sales activities, customer interactions, and solution designs within CRM systems and providing regular pipeline and technical win updates.
• Technical Advisor Associate (HPE & Veeam Focus)

  Synnex Metrodata Indonesia

  2019.05-2020.07

  (a year)

  (1 year 3 months) Pre-Sales Engagement: Collaborated with sales and technical teams to gather and analyze customer requirements. Contributed to the design, configuration, and quoting of initial solutions, including preparing and delivering technical presentations, product demonstrations, and Proof-of-Concept activities. HPE & Veeam Solution Expertise: Articulated value propositions for HPE compute, storage, and networking solutions, alongside Veeam data protection platforms. Achieved relevant certifications (HPE ATP & Veeam VMSP/VMTSP). Solution Implementation: Supported the design and deployment of HPE server, storage, and networking environments. Assisted with the implementation of Veeam Backup & Replication, including integration with VMware and Hyper-V virtualization platforms. Post-Sales Technical Support: Provided first-level technical support for deployed HPE and Veeam environments, utilizing ticketing and remote support systems for efficient issue tracking and resolution coordination. Documentation & Continuous Learning: Maintained detailed records of technical findings, resolutions, and customer interactions. Created technical documentation, implementation guides, and actively tracked new developments in IT infrastructure and data protection.
• Technical Pre-Sales & Solutions Engineer

  PT Mitra Infosarana (MIS)

  2019.01-2019.04

  (4 months)

  Technical Discovery & Requirements Analysis: Collaborated with sales and clients to conduct thorough technical discovery, infrastructure assessments, and requirements gathering to define business challenges and strategic IT goals. Solution Architecture & Design: Designed comprehensive IT solutions across servers, storage, networking, cloud, cybersecurity, virtualization, and ERP/CRM platforms. Developed detailed technical proposals, architecture diagrams, Bills of Materials (BOMs), and Scopes of Work (SOWs). Pre-Sales & Bidding: Authored technical content for RFP/RFI responses, ensuring all documentation was accurate and aligned with the proposed architectural solutions. Implementation & Deployment: Led and participated in the successful implementation, configuration, and deployment of solutions, both on-site and remotely. Expert-Level Support: Provided expert technical support and served as an escalation point for complex issues, performing root cause analysis and implementing long-term corrective actions. Documentation & Handover: Created detailed technical documentation, including as-built configurations and operational manuals, and conducted knowledge transfer sessions for client IT teams. Optimization & Maintenance: Performed routine system health checks, performance tuning, and preventive maintenance, advising clients on strategic upgrades, patching, and security improvements.
• Junior System Engineer

  BEONE SOLUTION - PT BEONE OPTIMA SOLUSI

  2018.01-2018.12

  (a year)

  SAP Business One (B1) Implementation: Supported senior engineers in the installation, configuration, and basic troubleshooting of SAP B1 instances. Contributed to data migration, user setup, role assignments, and report generation/customization using Crystal Reports. Applied best practices to maintain system stability. Server Hardware Management (Dell): Assisted in the physical deployment and initial configuration of Dell PowerEdge servers. Supported OS installation (Windows Server, Linux), firmware updates, basic diagnostics, and monitoring of server health and availability. Storage Administration (Synology): Installed and configured Synology NAS devices, managing shared folders, user accounts, access permissions, performance, and storage utilization. Assisted in troubleshooting data access and connectivity issues. Microsoft Core Services: Assisted in the management of Active Directory (user/group creation, computer objects), Group Policy Objects (GPOs), and related services including DNS and DHCP. General IT Support: Provided first-level technical support for end-users regarding hardware, software, and networking issues. Documented system configurations and troubleshooting procedures. Supported IT project planning and demonstrated a commitment to continuous learning in best practices and new technologies.
• it infrastructure support - fujitsu

  Fujitsu

  2016.12-2017.03

  (4 months)

  Hardware Deployment: Assisted in the physical installation, cabling, and initial setup of Fujitsu PRIMERGY servers and ETERNUS storage systems. Utilized Fujitsu server management tools (iRMC and ServerView Suite) for setup, basic diagnostics, and component replacement. Operating System & Virtualization: Supported the installation and configuration of Microsoft Windows Server and Linux on enterprise hardware. Assisted with the deployment of virtualization platforms, including VMware vSphere and Microsoft Hyper-V. Core Services & Configuration: Gained foundational knowledge in configuring core IT services (Active Directory, DNS, DHCP) and system components, including RAID arrays, network interfaces, and storage volumes. Operations & Documentation: Executed basic data backup and recovery procedures. Contributed to the creation and maintenance of technical documentation (installation manuals and configuration records). Monitoring & Support: Monitored system health and performance and provided first-level technical support for infrastructure environments, assisting in the resolution of basic system issues. Continuous Learning: Actively researched product specifications and best practices, maintaining awareness of emerging infrastructure technologies.

Educational experience

• Universitas Stikubank Semarang

  Information Technology

  2012.09-2016.11

  (4 years)

Certificates