Work experience

• Senior Human Resources Generalist

  Thunder Software Technology Sdn. Bhd.

  2024.07-Current

  (2 years)

  A proactive and experienced Senior HR Generalist with deep expertise in payroll management across 2 companies (Thunder Software and Sapphire Stream Technology) for a 200-employee organization. Skilled in leading end-to-end payroll operations with 100% compliance, accuracy, and efficiency, while also managing key HR functions including compliance, foreign Employment Pass (EP) processing, performance management, HR strategies and talent acquisition. Serve as a trusted advisor to senior management, driving initiatives that optimize HR operations, reduce risks, and align HR practices with business goals. Payroll Management: Led payroll operations across two companies (Sapphire Stream & Thunder Software) for over 200 employees, ensuring 100% accuracy, timely salary disbursement, and full compliance with Malaysian statutory requirements (EPF, SOCSO, EIS, PCB Tax). Spearheaded process improvements that optimized payroll workflows and enhanced overall efficiency, while supporting smooth year end tax processes and statutory filings. Demonstrated strong expertise in payroll consolidations, validation of overtime, allowances, and incentives, as well as accurate settlements for new joiners and leavers. Collaborated closely with finance teams for payroll accounting, reconciliations, and audits, ensuring seamless alignment with company policies and local legislation. Generated monthly and ad-hoc payroll reports, providing management with insights for budgeting, forecasting, and cost analysis. Ensured strict confidentiality and compliance with data protection regulations, maintaining employee trust and safeguarding sensitive payroll data. Statutory Tax Compliance & Reporting: Took full ownership of statutory payroll reporting processes, including timely submission of Form E to LHDN, issuance of EA forms to employees annually, and management of offer letter stamping in compliance with Malaysian stamp duty requirements, ensuring smooth and compliant year-end tax processing. Managed CP22 declarations for new hires and CP21 for employee resignations or expatriate departures, in strict adherence to tax regulations and within the stipulated deadlines to prevent compliance risks. Maintained up-to-date knowledge of Malaysian tax legislation, coordinated closely with internal stakeholders and payroll vendors where needed, and provided guidance on employee tax documentation and queries. Contributed to audit readiness by ensuring all tax-related records and reports were accurate, properly archived, and readily accessible for statutory inspections. Employment Pass & Foreign Talent Management: Handled end-to-end Employment Pass (EP) processes for foreign hires, including document preparation, application submission, liaison with immigration consultants/government agencies, and onboarding coordination. Ensured full legal compliance for foreign employees' entry, work eligibility, and payroll requirements in accordance with Malaysian immigration law and company policies. Developed onboarding policies specifically for foreign employees, including salary policy, relocation support, and visa-related documentation, facilitating smoother integration and legal assurance. Employment Law & Compliance: Initiated and developed the company’s first comprehensive HR handbook and policy framework, including WFH Policy, Foreign Employee Salary Policy, Transfer & Early Release Agreements, Mutual Termination Agreements ensuring full alignment with Malaysian labor law. Acted as key HR advisor to senior management on employment law compliance, mitigating legal risks and enhancing organizational governance. Employee Relations & Performance Management: Managed and resolved 25+ employee relations and disciplinary cases, including investigations, counselling, and formal warnings, ensuring compliance with company policies and employment law while fostering constructive employee relations. Partnered with department leaders to enhance performance management practices by identifying underperformance trends, implementing tailored improvement plans, and supporting managers in addressing employee issues effectively. Employee Engagement / Conflict Resolution: Acted as a neutral mediator in workplace conflicts, fostering constructive dialogue and restoring positive working relationships. Supported initiatives to strengthen trust between management and employees through proactive communication and ER best practices. HR Operations Oversaw end-to-end HR operations, including onboarding, offboarding, orientation, and personnel documentation, ensuring smooth and compliant HR service delivery across departments. Streamlined HR processes and documentation practices, improving efficiency, accuracy, and employee experience. Maintained HR records and reporting in compliance with statutory requirements and company policies. Supported audits and policy implementation by ensuring proper documentation and adherence to HR standards. Recruitment & Talent Acquisition: Led recruitment for key roles across multiple functions, designing job descriptions, managing hiring pipelines, conducting interviews, and negotiating offers, resulting in improved talent quality and retention. Refined onboarding processes to accelerate new hire integration and strengthen employer branding. Key Achievements: Built Company’s First Handbook: Independently designed and rolled out the company’s first comprehensive handbook, significantly improving employee understanding of policies and reducing HR-related queries by 30%. Payroll Efficiency: Optimized payroll operations, cutting processing time by 25% and improving accuracy across multiple companies. Disciplinary Case Resolution: Successfully resolved over 25 disciplinary cases, reducing employee disputes and fostering a more positive organizational culture. Operational Excellence: Enhanced overall HR service delivery through better SOPs, clearer HR communications, and efficient handling of HR operations, increasing internal satisfaction. Talent Acquisition: Shortened average time-to-hire by 15% while improving new hire retention by strengthening the offer and onboarding process.
• Senior Human Resources Executive

  PG Signature Cake Sdn Bhd

  2024.02-2024.06

  (5 months)

  Proactive and results-oriented Senior HR Professional with extensive experience in managing comprehensive HR functions, ensuring organizational efficiency through the implementation of efficient HR systems and policies, and driving strategic initiatives to support business objectives. Company Handbook: Developed and implemented a comprehensive company handbook encompassing policies, procedures, and best practices, ensuring alignment with legal requirements and company culture. HR Payroll System Implementation: Led the integration of an advanced automated payroll system (AutoCount), which streamlined operations, increased accuracy, and improved payroll processing efficiency, replacing traditional methods. Monthly Submission of HRDC Payments. Prepare payslips for all employees. Recruitment and Talent Acquisition: Directed end-to-end recruitment processes, from defining job descriptions to conducting interviews and managing onboarding, effectively filling positions with qualified candidates and reducing hiring cycles. Organization Development: Led organizational initiatives focused on fostering a positive work environment, enhancing employee engagement, and driving cultural initiatives that align with company goals. HR Documentation & Compliance: Ensure all company documentation is compliant with legal requirements. Achievements: Efficiency Improvement: Successfully reduced payroll processing time by 30% through the introduction of the AutoCount system, minimizing errors and enhancing employee satisfaction with payroll accuracy. Policy Development: Developed and maintained the company handbook, which led to a 40% decrease in employee queries and a 25% reduction in compliance issues, reflecting a better understanding of and adherence to company policies. Talent Acquisition: Streamlined the recruitment process, reducing time-to-hire by 20% and improving the quality of new hires as measured by their performance and retention rates.
• Human Resources Executive

  C Tech Solutions Sdn Bhd

  2023.02-2024.02

  (a year)

  Recruiting, interviewing, testing, and selecting employees to fill vacant positions as well as updating the job description of the employee and organization chart of the company. Conducting the new employee orientation program for all new staff in order to familiarize them with the company. Maintain HR procedures that comply with labor regulations. Administer the time management system for daily/monthly staff attendance records, leave management for staff. Maintain and enhance employee benefits programs, including compensation, meals & medical claims, leave and medical records, health insurance, expenses, and other personnel packages. Prepare, process and ensure payroll and claims processing is done in an accurate and timely manner. Assist in prepare all statutory contribution (EPF, SOCSO, EIS and Tax), submit to manager approval. Managing HR records, attendance records, leave administration, disciplinary issues, staff welfare etc. Ensure effective implementation of human resources practices for all departments and functions in accordance with the organization’s policies and procedures, HR guidelines, federal and state laws. Responsible to prepare and create the SOP for each procedure. Prepare charts, graphs, proposals, reports, summaries, and similar documents highlighting HR related data to share with management in accordance with defined schedule and as requested. Handle day to day matters and providing efficient support for administrative processes. Assist in drafting correspondences, call screening, travel arrangements and any other related functions. Assist in managing and upkeeping good filing system for easy reference and retrieval. Monitor and follow up the progress of the new office renovation.
• Human Resources Executive

  TMS Lite Sdn Bhd

  2021.03-2023.01

  (2 years)

  2021.10——2023.01，Human Resources Executive Responsible to assist the HR HOD in the day-to-day HR administration, with main focus on payroll processing, confidential data management and supporting the overall human resources activities and programs. Manage employee data, update employee movements including onboarding, transfer, promotion, termination, resignation and personal data changes in internal data management. Manage HR Administrative duties in areas of preparation of all HR related letters, insurance, maintaining HR Documentation, etc. To coordinate & to support in recruitment & hiring processes. To coordinate & to support training needs compilation from the annual performance review talk and coordinate learning and development initiatives for all employees. Maintain and ensure HR ISO policies, procedures and forms are updated as per ISO requirements. Updating and recommend HR policies and procedures. Maintain and monitor 5s in office. Organizes corporate events such as annual dinner, teambuilding, etc. To undertake any other duties commensurate with the accountabilities of the post and/or as directed/ assigned from time to time by the HOD. 2021.03——2021.09，Operation Assistant (Intern), Marketing Department. Involve in strategies planning for streamlining and improving business operations. Oversee marketing and promotions for a company’s products and services. Leader of CSR Program- Collaborating with universities and colleges for training opportunities and find new talents. Involve in meetings with management and department heads to identify inefficiencies in a department's productivity and performance. Participate in meeting with management in strategic decision making through research and data analysis. Responsible in planning, organizing, leading and controlling of the corporate video’s projects.

Educational experience

• University Utara Malaysia, Kedah

  Bachelor of Operation Management

  2017.01-2021.01

  (4 years)
• Saint George's Institution, Taiping, Perak

  Sijil Tinggi Pelajaran Malaysia (STPM)

  2015.01-2016.01

  (a year)

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