Work experience

• IT Technician

  PwC (PricewaterhouseCoopers)

  2023.04-Current

  (3 years)

  – Enterprise Cloud Administration: Manage and configure Microsoft 365, Azure Active Directory (AAD), and SSO across enterprise tools, ensuring seamless identity and access management for hundreds of users. – Device Security & Compliance: Enforce endpoint security and compliance policies using Microsoft Intune (MDM/MAM), reducing non- compliant devices and strengthening the organization's security posture. – Vendor Management & IT Procurement: Managing vendor relationships for IT hardware, software, maintenance, and support services. Coordinating with vendors to obtain quotations, negotiate pricing, and evaluate solutions. Reviewing, validating, and approving invoices related to IT purchases, contracts, and maintenance activities. Tracking procurement processes and ensuring compliance with organizational policies. – IT Operations & End-User Support: Providing L1 technical support through the ServiceNow ticketing platform. Troubleshooting hardware, software, network, and user access issues. Configuring and supporting printers, projectors, routers, and other IT equipment. Delivering technical support for client meetings, conference rooms, and event setups. Monitoring and resolving service requests while maintaining SLA compliance. – Azure Policy Management: Configure and maintain Azure policies and conditional access rules to align infrastructure with corporate governance and security standards. – Onboarding & Offboarding Optimization: Overhauled user lifecycle processes — provisioning accounts, assigning permissions, and managing device deployment — reducing provisioning time and eliminating access control gaps. – Network Infrastructure: Monitor and maintain LAN/WAN, switches, hubs, and NIC components; run network diagnostics and resolve connectivity issues proactively. – IT Asset & Inventory Management: Oversee hardware provisioning, lifecycle tracking, and asset inventory for all end-user devices across the organization. – Team Leadership & Mentoring: Hire, train, and mentor junior IT staff, fostering a culture of knowledge-sharing and technical excellence. – Incident & Escalation Management: Manage the full incident lifecycle via ITSM ticketing systems — triaging, resolving, and escalating complex issues to senior engineers as needed. – Technical Documentation: Create and maintain procedural documentation, SOPs, and user guides to support operational consistency and user self-service. – Desktop & Server Support: Assemble, troubleshoot, and maintain desktop PCs and servers; perform hardware diagnostics, OS reinstallation, and software deployments. – Print Server & Peripheral Management: Installed and managed print servers and network printers (DMP, inkjet, laser, dot matrix); configured wireless and Wi-Fi setups. – Hardware Maintenance: Oversaw maintenance across desktops, servers, printers, and networking equipment; ensured rapid resolution of hardware failures.
• Technical Support Engineer

  Kangen Solutions

  2017.07-2021.06

  (4 years)

  – ERP Application Support: Provided first-level support for the organization's in-house ERP system, resolving user issues and service requests. Managed IP whitelisting and access control requirements for ERP applications, vendors, and third-party integrations. – ERP Implementation & Infrastructure Support: Supported ERP implementation activities by coordinating system setup, configuration, and deployment requirements. Configured firewall rules and network security settings to enable secure communication between ERP components and integrated systems. – Network Infrastructure Support: Handled LAN/WAN connectivity issues for workgroups and domain environments; maintained switches, hubs, LAN cables, and NIC components. – Windows Server Administration: Set up and administered Windows Active Directory environments including user/group management, domain configuration, and roaming profile troubleshooting. – DNS & DHCP Configuration: Implemented and configured DNS and DHCP services across Windows Server environments for reliable network address management.
• Technical Manager

  Path Enterprises Pvt. Ltd

  2015.03-2017.07

  (2 years)

  – Team Leadership: Led a team of technical staff, overseeing IT operations, workload allocation, and performance to ensure SLA compliance. – Infrastructure Planning & Execution: Planned and executed new system deployments, network installations, and IT infrastructure upgrades. – Windows Server & Active Directory: Set up and administered Windows Server with Active Directory, DNS, and DHCP; managed domain users, groups, and computers. – Hardware Maintenance: Oversaw maintenance across desktops, servers, printers, and networking equipment; ensured rapid resolution of hardware failures.
• ATM Support Officer

  Federal Bank

  2014.09-2015.03

  (7 months)

  – Provided on-site ATM support, assisting customers with transaction issues and escalating hardware or network faults for rapid resolution. – Monitored ATM uptime, reported outages, and coordinated with back- office teams to ensure service continuity.

Educational experience

• NMIT, New Zealand

  Information Technology

  2015.01-2016.01

  (a year)
• Vinayaka Mission University

  Information Technology

  2009.01-2013.01

  (4 years)

Languages

Certificates