-Coordinated the Chief Commercial Officer’s (CCO) calendar meticulously, scheduling meetings, personal appointments, and travel arrangements to optimise time management and prioritise commitments.-Managed email communications effectively, including timely follow-up on incoming and outgoing emails to ensure seamless information flow. -Provided exceptional customer service to both internal and external stakeholders, accommodating needs through in-person and virtual interactions.-Handled telephone communications professionally, managing both incoming and outgoing calls with courtesy and efficiency.-Organised national and international travel arrangements, including booking flights, accommodations, and restaurant reservations, to facilitate smooth and efficient travel experiences.-Managed expense reports and reimbursement processes, ensuring accuracy and adherence to timelines.-Oversaw the request and renewal of personal documents for the executive and their family members, maintaining compliance with regulatory standards.-Assisted in prioritising tasks and deadlines, ensuring that critical objectives were achieved within set timeframes.-Conducted research and compiled reports, providing insightful summaries to support the CCO’s decision-making processes.-Served as a liaison between the CCO, staff, clients, and external partners, fostering effective communication and coordination.-Supported the CCO’s family by coordinating activities, school schedules, medical appointments, family vacations, celebrations, and special events.-Managed the CCO’s household affairs, overseeing maintenance and repairs to ensure the smooth operation of all household systems.-Provided ad-hoc support for various administrative and project-related requirements as needed, demonstrating adaptability and a proactive approach.

-Provided comprehensive HR support to technology teams, encompassing 190 professionals including 45 leadership roles, ensuring effective human resources management across the board.-Monitored HR metrics and supported the budget/headcount process from a people perspective, facilitating informed decision-making.-Drove employee engagement initiatives, including conducting surveys and one-on-one conversations, to enhance workplace satisfaction and morale.-Developed and implemented onboarding programs and managed offboarding processes, ensuring smooth transitions and continuity.-Facilitated discussions on talent management, reviewed organizational structures, performance metrics, and remuneration strategies to align with corporate goals.-Conducted performance evaluations using methodologies such as the 9 Box and 360° evaluations, and presented results to enhance understanding and development.-Participated in specific projects aimed at enhancing team capabilities, such as implementing the technology career trail.-Collaborated with the extended HR team to drive all HR programs and processes, ensuring alignment with the overarching HR model.-Organized and conducted leadership events, applying business dynamics to foster leadership growth and development.-Managed the HR budget, ensuring strategic allocation of resources to support organizational objectives and efficiency.-Strengthened organizational culture and values through targeted initiatives and programs, promoting a cohesive and values-driven workplace environment.Key Achievements:-Successfully implemented the HR Business Partner role in technology, positively impacting engineering and product teams while working remotely.-Built strong partnerships with leadership to lead an effective people and culture strategy.-Conducted climate and engagement surveys with a 93% respondent participation rate.-Implemented the 9 Box methodology and 360° performance evaluations for performance management deployment.

-Provided comprehensive executive support to the Chief Technology Officer (CTO) and Head of HR, ensuring streamlined operations and administrative excellence.-Assisted in the development and execution of leadership program initiatives, contributing to the enhancement of leadership capabilities within the organisation.-Managed the CTO’s calendar with precision, scheduling meetings, personal appointments, and travel arrangements to optimise time management and prioritisation of commitments.-Delivered exceptional customer service, addressing the requirements of internal and external stakeholders through both in-person and virtual interactions.-Organised national and international travel for the CTO, including booking flights, accommodations, and restaurant reservations to facilitate seamless travel experiences.-Controlled and managed expense reimbursements and reports, ensuring accuracy and adherence to deadlines.-Managed the request and renewal of personal documents for the executive and their family members, ensuring compliance with regulatory requirements.-Assisted in prioritising tasks and deadlines for the CTO, ensuring that key objectives were met efficiently.-Acted as a liaison between the CTO, staff, clients, and external partners, facilitating effective communication and coordination.-Provided ad-hoc support for various administrative and project-related requirements as needed, demonstrating flexibility and a proactive approach.Key Achievements:-Strategic Rituals Implementation: Successfully implemented recurring rituals among business and technology leaders, focusing on effective people strategy and strengthening organizational culture and values.

-Coordinated executive calendars with precision, scheduling meetings, personal appointments, and travel itineraries to maximise efficiency and strategic prioritisation of commitments.-Delivered superior customer service, addressing the needs of both internal and external stakeholders through adept in-person and digital communication.-Managed communication flow, overseeing telephone operations, agenda setting for meetings, and diligent tracking of action items.-Facilitated the organisation and coordination of corporate meetings and conferences, ensuring seamless execution.-Designed and executed comprehensive travel plans for national and international engagements, including logistical arrangements for visiting foreign executives.-Administered financial controls relating to expense reimbursements and reporting, ensuring accuracy and compliance with fiscal policies.-Directed the planning and execution of corporate events, from internal team activities to external executive functions, while also serving on the event organisation committee.-Oversaw the management and renewal of personal and professional documents for executives and their families, ensuring compliance with legal and organisational requirements.-Enhanced the onboarding process for new executives, streamlining integration and orientation to foster effective assimilation into organisational culture.Key Achievements:-Event Coordination: Conducted large events for over 200 participants, including the participation of foreign executives from the American headquarters.-Internal Marketing Initiatives: Led internal marketing actions and organized significant corporate events.

-Facilities Management: Oversee office operations and maintenance, ensuring a smooth and efficient work environment.Key Achievements:-Office Establishment: Successfully implemented the first office in São Paulo/SP, collaborating with Facilities Management and serving as the primary point of interaction with the headquarters office in Brazil.-Infrastructure Improvements: Supported layout changes and structural improvements, enhancing the office environment.

-Executive Secretary to the Presidency and Board, delivering high-level support to internal and external stakeholders, both in-person and remotely.-Proficiently managed inbound and outbound telephone communications.-Ensured meticulous maintenance of meeting agendas and tracked action items with precision.-Orchestrated the seamless organization and coordination of meetings and conferences.-Strategically planned national and international trips, facilitating arrangements for visiting foreign executives in Brazil.-Demonstrated precision in administering reimbursement and expense reports.-Coordinated the planning and execution of internal and external corporate events, overseeing executive registrations.-Facilitated the procurement and renewal of personal documents for executives and their families, ensuring compliance and efficiency.

-Executive Secretary to the Presidency and Board, offering comprehensive assistance.-Provided exceptional service to internal and external stakeholders, both in-person and virtually.-Managed inbound and outbound telephone communications with proficiency.-Maintained meticulous oversight of meeting agendas and action items.-Coordinated the planning and execution of meetings and conferences.-Strategically arranged national and international travel itineraries.-Administered reimbursement and expense reports with precision and efficiency.-Organized and executed internal and external corporate events, including executive registrations.-Facilitated the acquisition and renewal of personal documents for executives and their families.

-Executive Secretary to the Presidency and Board, delivering comprehensive support.-Provided seamless service to internal and external clientele, in-person and virtually.-Proficiently managed telephone communications, both making and answering calls.-Meticulously maintained meeting agendas and monitored all action items.-Orchestrated the organization and coordination of meetings and conferences.-Strategically planned national and international trips.-Administered reimbursement and expense reports meticulously.-Coordinated internal and external corporate events, including executive registrations.-Facilitated the procurement and renewal of personal documents for executives and family members.-Provided assistance in onboarding new employees reporting directly to the executives served.

-Held position as Executive Secretary to the Presidency and Board.-Provided comprehensive support to internal and external stakeholders, in person and virtually.-Managed inbound and outbound telephone communications.-Oversaw meeting agendas and diligently tracked action items. Coordinated logistics for meetings and conferences. Facilitated national and international travel arrangements.-Administered reimbursement and expense reports proficiently.-Orchestrated internal and external corporate events, including executive registrations.-Facilitated procurement and renewal of personal documents for executives and their families.