- Acted as brand ambassador in the Regional Business Units for Europe, Middle East and Africa- Collaborated closely with sales team to retain and drive revenue growth with new and existing strategic clients - Provided outstanding customer service for internal & external customers, engaging other technical teams to assist- Implemented & deployed programs that increased customer retention, quality of products and profitability of the company- Developed the framework for customer experience for Trials and Professional Services- Improved and built tools and processes for sales organization daily operations

- Acted as Nissan ambassador in the European Regional Business Units- Supported markets on both strategic and operational topics- Supported & challenged the performance, Business Plan, reforecasts- Set markets annual objectives, KPIs and animation during the year- Implemented & deployed Nissan directions and programs that increased customer retention, quality of products and services and profitability of the company- Used and performed business analyses such as Market Dispersion, Risks & Opportunities Assessment, Benchmark, Best Practices Sharing.

-Acted as responsible for Infiniti dealer support activities including techline and warranty activities -Managed and supported product launch activities triggered by Nissan for Infiniti -Managed Infiniti After Sales operations setting up critical processes alignment before full integration into Nissan Operations. -Ensured coordination and communication with Nissan Regional Business Units and dealer network -Ensured with Nissan team availability of tools, After-Sales product and documentation availability in line with product plan -Clarified Recall Campaigns process for Infiniti and Roles & Responsibilities, under the lead of the Nissan Product Quality Support department (TCS) -Developed together with IS/IT roadmap to fully align IS/IT tools to Infiniti specificities

-Acted as a point of contact and ensured effective communication between the factory and the network-Consulted, supported and monitored distributors with the implementation of After-Sales programmes-Monitored and supported the improvement of Parts & Accessories business-Monitored progress through Aftersales Customer Satisfaction surveys and indicators-Implemented dealer action plans together with the HQ to improve customer satisfaction-Provided technical support and training to the service teams in our network -Led vehicle level diagnostic efforts with the end goal of automating the diagnosis-Created scripts and reports that analysed vehicle and service data to identify areas in need of improvement

-Developed methods and procedures to increase sales, expand markets and promote business-Monitored sales staff performance to ensure daily focus and that goals were met-Prepared sales reports and analysed sales leads to assess their growth potential-Developed and implemented product and sales skills training courses to the network-Kept abreast of industry, client and regional developments and trends and communicated such information throughout the team and organization

-Identified gaps in the process where industrial solutions could reduce scrap and improve productivity and led a project to develop and implement the solutions-Led the creation of work methods and operating procedures for the various products, working in cooperation with the product design, quality control and production departments-Prepared weekly reports and monitored the output indicators together with the Production Manager

-Assembled and disassembled of the village and the relay stage during the Tour of France 2011-Coordinated with sponsors, suppliers and local authorities for the smooth running of the event-Interacted with and provided support to logistics staff to achieve department objectives

-Monitored and managed productive projects in different regions of the country-Prepared reports, user´s guide, informative brochure and monitored performance indicators-Designed and developed a routing control platform to enhance field results in the long term

-Coordinated and negotiated with suppliers to obtain better prices and due dates-Prepared production reports and monitored the performance indicators (KPI)-Acted as auditor during internal and external quality audits (ISO9000 & ISO14000)

-Supervised the production process and coordinated with clients for shipment deliveries-Planned and programmed the weekly production schedule considering priorities and delays -Prepared weekly production reports and monitored performance indicators by production line

-Coordinated with clients or companies for the pipelines installation date-Programmed the schedule work for the technicians in SAP-Prepared weekly reports and monitored various projects in the area